Five Guys Burgers And Fries - Dartford

We spent £24 on 2 burgers and fries at this restaurant. When we asked for small cups for water, we were denied and accused of trying to put Coke in our cups when we had only requested water. The staff member refused to give a cup of water to our toddler, forcing her to eat without a drink. The adult burger was overly greasy, making a mess when bitten into. The portion of fries was disappointing compared to previous visits. The poor service, greasy food, and refusal to provide water for a child left us feeling disgusted. As regular customers of 5 Guys, we will not be returning to this location again. We do not recommend this restaurant.

Nice food, but please don't rush people at the till. Not everyone is familiar with the menu, the process or the options and it is also hard to hear what is being asked at the till. Please be more aware of people with invisible disabilities such as hearing difficulties etc. It might be good to write the process down and display it for novices i.e. 1. Choose your sandwich/burger/hot dog 2. Choose your toppings 3. Choose your fries 4. Choose the seasoning for your fries 5. Choose your drink 6. Pay Thanks

Isabella and Charlotte! Exceptional service ! Talked me through the whole menu and made my understand it more. Real happy I met these girls they are AMAZING. I met them at the milkshake section

I go there mainly for their milkshakes, can't get enough

Just stopped in as my son wanted a milkshake. Walked up to a counter that said milkshake with a till. Stood there for a few seconds when a lady rudely told us we have to go to another till. Never been here before to order just a milkshake so was slightly confused. Went to the till to order milkshake and once paid was told to go back to the original counter with the sign saying milkshakes. Stood there where the first rudely lady was still standing completely ignoring myself and son. So when I asked how does this work she looked me up and down and said” she’s busy pointing to her colleague making milkshakes. I than replied I’m only trying to find out how it all works. She then responded with what class as rude gestures and a complete attitude. I work in retail and would never think of talking to customers in this way. She then walked off still wanting to argue to go off to clean. Will carry on using this establishment but shame about staffs attitude.