Edna's Drive-in - Davenport

When the server brought out our order, she presented three shakes. I explained that it wasn’t what we ordered and that I didn’t want to take someone else’s shake. Unfortunately, she had a noticeably bad attitude. I saw her touch the door handle without washing her hands, then proceed to handle my lid, straw, and cup, even squeezing one shake into another, before touching the counter and door handle again and trying to hand it all to me. I politely explained that, due to my health condition, I couldn't accept the drink because she hadn’t washed her hands. Through the glass window, I watched as she became extremely angry and insisted that she had washed them. After a heated moment, she said she would get my change and stormed back inside. When she saw that I was crying outside, she admitted she had been wrong. However, she continued to speak to me without a mask through my car window, completely disregarding my health. The interaction was unprofessional, unsanitary, and lacked compassion. To make matters worse, I wasn’t fully refunded for the milkshakes because they charged me for three. It was incredibly disappointing. I understand that moving to phase two can be stressful, but it is unjust to compromise the well-being of customers who are trying to support local businesses. Even the owner came out and was rude, yelling at me about their handwashing procedures, despite my daughter and I clearly witnessing the server’s unsanitary actions. Additionally, none of the staff were wearing masks or gloves while cooking or serving. I believe that service standards need to be elevated to meet health guidelines for the safety of all immunocompromised individuals, the elderly, and anyone else looking to eat and support small businesses.