Arby's - Decatur

Well, this is the second time I have ordered delivery thru Uber Eats, and the second time Arby 's failed to include their Arby 's Sauce, and Horsey Sauce. And, yes it was on the ticket, 9 packs of each. Anyone ordering, and wanting sauce to go with their plain roast beef sandwich had better check to make sure you get your sauces. Two weeks prior, Arby 's Didn 't Have the Meats as we tried to order roast beef sandwiches, and they were Out of Roast Beef.

Food was good and the employees very friendly. I be backkkk.

Food was what you would expect from Arby's the service was okay except for the manager berating a worker in the back. Lol. We sat in the restaurant to eat and the bench was literally falling apart. Having said all that I do enjoy Arby's and will go back, just maybe do the drive thru.

Sunday after church we decided to go through Arby’s drive through to pick up lunch. There was cars in front of us and behind, but they gave up because the wait was too long and left. There were 2 cars in front of me. One got their order but the woman in front of us waited a very long time. I put my window down and realized she was asking them to take her order. She sat there over 5 minutes. Then she left. I was next. Someone came on after a couple of minutes, and said what’s your order? I told him. He says two-#2’s. I said two #10s. You said two #2’s. I then said two #10’s. T E N. He said hey did u just spell ten? I said yes. He yelled I ain’t taking your order! So I sat there a minute. Then I said did u want you know what we want to drink? Silence. I said Anyone? Nothing. Waited another couple of minutes and then I honked my horn. A woman cane on and was very nice. She said sorry about that. Can I take your order. No problem. When I drive up to pay, she apologized again and said she and only one other was working. Said she was overwhelmed. Trying to take orders AND cook. I said I’m very sorry but there is no excuse for your employee to be so rude. That was terrible customer service! She said we could come back for a free meal. I really appreciate her efforts to make amends. I thanked her. Her name is Latoya. She went over above trying to make a bad situation good. Her disrespectful employee was Caleb. He really gave Arby’s a bad name that day. I saw 10 cars leave and I see why! You should fire him, but I realize that kids don’t want to work these days so you have to settle for substandard employees. Give Latoya a raise! She earned it! Bless her heart!

An employee cussed me out for asking why my order took almost 30 minutes. When I talked to the manager about it she said that did not happen because she did not hear it through the head set. When I tried to point out that he could have just turned it off so she did not hear, she asked another employee if they heard him, she responded that she had not heard him cursing with a little laugh in her voice. I told the manager that I had been on the phone with someone who heard it too, she then asked if I was named Karen and told me to leave before she called the cops.