Mcdonald's - DeLand

Went through the drive thru and the girl at the second window was on FaceTime with someone, saying how she was going to quit because McDonald's doesn't give her enough hours, etc. We were handed drinks without a single word because she was too busy on her phone. Service: Take out Meal type: Dinner Price per person: $1–10 Food: 3 Service: 1 Atmosphere: 1

Every time I go to this McDonald’s it is getting worst , the workers there are very un happy the managers are worst. Talked with Denzel and Is a very poor reflection for McDonald’s and customer service Service: Take out Meal type: Breakfast Price per person: $10–20 Food: 4 Service: 1 Atmosphere: 1

The dark color patterns for their renovation makes it a not so happy atmosphere. Service: Dine in Meal type: Dinner Price per person: $1–10 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: Chicken Mcnuggets

TLDR: Didn't get any food after waiting for an hour, was told they would not be fulfilling our order, walked away reluctantly with refund. Normally I would sing the praises of this McDonald's location as I have frequented quite a lot over the past 4 years, but tonight was the most miserable experience I've ever had here. Expectedly, it was a busy night, so waiting a while in the line wasn't so bad. However, after waiting 15 minutes in line already, waiting an extra 20+ at the third window for other people behind us to get their food before us was a little frustrating. We go inside after almost an hour goes by and wait 20 more minutes just to be told from management that they not only haven't started our order, but they have no intentions of making it. After saying we just wanted our food and not a refund and getting no explanation as to why they just weren't going to make our order, we ended up taking the refund. We had used a coupon code, but they gave us the extra 15%. The employees and managers inside helping us work through this matter were very kind and patient. The issue is obviously not with them, it is with whoever was in the kitchen. Other people were coming inside with messed up orders and a few delivery drivers were also left waiting, so it was not just us. I don't know if it was because there were newer employees or a general staffing issue tonight, but after being told they had no intention of making our order, I don't see a reason to return for a while. The dining room was clean and everyone outside of whoever was in the kitchen tonight was fine, but I cannot rate the food as tonight, I didn't get anything. If I could give zero overall stars tonight, I would, but I can't, so I'll leave a one. Price per person: $1–10 Service: 3 Atmosphere: 4

Hamburger took more than 15 minutes in the drive thu. The burger was hot and very salty. Vegetarian options: the meat Parking: The parking is like a roundabout and narrow with a exit in back Kid friendliness: Normal for a fast food restaurant Wheelchair accessibility: Visible Service: Take out Meal type: Dinner Price per person: $1–10 Food: 1 Service: 3 Atmosphere: 4 Recommended dishes: Hamburger Parking space Plenty of parking Parking options Free parking lot