The Waterside Cafe - Derby

Bought 2 hot dogs. Bread dry, sausage cold. £7. Bought 2 cappuccino. Taste water. 2 years ago i bought one ham sandwich. Included 1 slice bread and 1 slice ham. £2,5 Food horrible

We were visiting the cafe for coffee to warm up after playing outside at the skate park. The coffee is palatable enough but is from a machine. We did decide to stay for breakfast and it was lovely and cooked fresh to order. The rectangular plates were a bit odd for breakfast but that’s just being picky. The staff were friendly as always and very helpful.

My coffee and tray bake okay. However another customer had problems with their milkshake being powdery, not mixed correctly.

Set in an idyllic location, next to a lake, Children’s play area, sand pit and fields. Prices are reasonable. Customer service is poor. Unwelcoming and unpleasant atmosphere. There was two tables and chairs occupied when we arrived so I decided to open a third set leant against the wall folded up. As I did this, the manager shouted through an open window “Don’t leave that there”. If anything I would have expected them to have either 1) set the table and chairs out as others were occupied 2) helped me set them out for my son and I. Inside the manager said “You can’t just move my tables” to which I replied “a more warm welcome would be nice, you know red carpet and trumpets; just a little customer service would be enough”; she replied “no such thing in this country”.

Went here with family today for lunch as at the fair with my grandson and children big order over 33 pound On my watching member of staff do my Oder she dropped my son food ok Floor picked it up and passed it me after she did it witnessed by me and my son and another lady ok complaining the staff was shouting at me what ever happened to the customer is always right I never know everyone was so hungry as there was such a wait and agreed to her re doing the food which was then served cold by now I couldn't even be bothered with the attuides of the staff again I just take my compliant to someone higher up I would avoid this place at all cost