Dunkin' - Derry

So just stopped to get a cold brew. Placed an order thru the app. Went thru the drive thru was told to pull up. Got to the window and was told they were out of cold brew. I get it it was 7:30. She said I could get an expresso shot. She was kind ofsnippy when I told her that was not the same. I made comment that I already paid so I guess I would have to get somethingdifferent. She never offered to refund. Any time there is an issue they don't like to do a refund because it seems that only afew there know how. Since the reno I have not seen any improvement in the staff. Was hoping that they would take some pride intheir job but no that is not the case. So much for hoping and thinking that I would back to the location at Ashley Dr.Theirlobby is closed has been for 1 1/2 to 2 months. Drive up only and they are very slow.

Drive thru and inside were busy and staff were doing a good job keeping up. Wifi available. I ordered munchkins to wash the coffee ? down. You may want to order online and go inside for quicker service if you don't mind getting out of yourvehicle. Recent renovations look good. Bathroom was in good condition. Dine in available. The mural is gone.

The employees have terrible attitudes and never mix my coffee, so I end up with just cream and sugar sitting on top. I often order cold foam, but I don't really get it because I have to stir and shake my coffee to mix everything together.

Typically, this place is quite good, but I had a negative experience during my recent visit. The blonde girl at the drive-thru on Saturday, March 19, at 8:30 PM was rude. While taking our order for an ABI, she said something along the lines of, "I know I only have so many hands," in a dismissive tone. We didn't want to come off as impatient, but it's clear that her customer service skills were lacking.

I truly enjoy the morning staff at this restaurant. I visit every morning and always order the same latte. Today, I forgot to request whipped cream, but when they saw me, they asked if I'd like it added. I know it's a small gesture, but it really brightened my day. They're so friendly, and I want them to know how much I appreciate their kindness!