Starbucks Coffee - Dunwoody

I honked my horn to express my frustration, as this behavior seemed rude and unpredictable. When I reached the window, I shared my concerns with the manager, who informed me about a "no honking" policy, stating that it could be perceived as aggressive and bothersome to employees using headsets. I apologized for not being aware of this policy but pointed out that someone had cut in front of me. The manager explained that their system operates on a "one after one" basis, meaning a car can cut in regardless of how long someone has been waiting. Additionally, she handed me my order, which was incorrect, and I noticed she seemed distracted. It’s quite clear that cutting in line is just as aggressive, and the drive-thru system is fundamentally flawed. The manager’s handling of the situation did not place any responsibility on the person who cut me off, which was frustrating. I've been a regular customer here, but I will not return. I strongly recommend adding another staff member at the drive-thru window to improve customer service. For better experiences, I suggest visiting the Chamblee Dunwoody location near 285/Savoy, which offers a more efficient drive-thru and excellent customer service.

This morning, September 23rd, at 9 AM, I visited this restaurant, Dieucks. I come here often, but today it was more crowded and filled to capacity than usual. Most customers were placing their orders and, like me, waiting for their meals. The main delay was due to the high volume of food orders. The staff explained calmly that they had limited warming trays and were doing everything they could to keep up. Despite the overwhelming number of orders, the team handled all the customers exceptionally well, even those who were feeling impatient. Well done to the crew for providing excellent customer service under challenging circumstances!

Five hundred thousand stars every time! The atmosphere inside and outside is always incredibly pleasant. I once forgot my wallet, and they were kind enough to cover my bill. When I returned to pay them back, they refused to accept my money, so I left a generous tip. That's why I choose this location over every other place. They consistently make my drinks and snacks perfect every single time!

I spent 25 minutes waiting for caramel wrapper, all the people who give me the order, I have to ask for my order, the explanation was ridiculous.

Ok let me start by saying I work a lot with restaurant industry and I understand the problems with labor shortages and other issues. But this location is a disgrace to hospitality industry. They mess up regular decaf coffee, yes you heard that right. It has happened to me before several times in this location and I usually ignore it. Today I made the mobile order literally outside the shop and came in to pick up my coffee it was cold and not even Luke warm. I asked if I can get it warmed up The lady standing there (I dont want to mention her name) said rudely mam it just literally came out and yes it 's cold because you asked to add the creamer , oops my bad?! the barista adds oh mam that 's our last batch decaf and I can 't take your coffee back since you tasted it!!!! how else am I supposed to know that the coffee is not right? Oh what a shame that Starbucks customer service has come to this. Yeah after some back and forth she made me a new batch of coffee with steamed milk.. which was actually good.. so it 's not like they don 't know how to make coffee they just no longer care..It 's really a shame what has happened to this otherwise nice neighborhood joint. Starbucks envisioned to create a 'third place ' that 's not your home or office that you could belong, meet, grow and connect. Sorry Starbucks is no longer that 'third place ' it 's just another place where you don 't want to go!