The Viaduct - Ealing

I recommend this pub very highly for both the food it serves, and for the well kept beers. We had our family Christmas dinner here yesterday, and we were all very impressed with the table display. The food we ordered was superb, and the dinner sizes were very generous. The staff were all very friendly, and the pub was very clean and well looked after, and it is a credit to Fullers. Thank you to everyone for making it a such a happy event for us.

We were staying in the area in order to walk the Shakespeare Way. A walk from our hotel for somewhere to eat became a bit of a challenge until we found The Viaduct. The staff were very friendly and booked us a table in a raised area. It wasn’t a busy night but the quality of food exceeded expectations. My chicken breast was very tasty but the accompanying potato dauphinois was the best I’ve ever tasted, just melting away in the mouth.

We went for a Sunday meal as cudnt be bothered to cook tbh, squid starter was out of a packet and no dressing on the teaspoon of salad, then I had the roast beef and husband had roast chicken. The beef was dry and tough and same for the chicken,, the majority of the potatoes were hard and not cooked through, no crisp to them, just looked steamed and not alot of colour to them,, veg bland.. now on a roast in other places the gravy comes in a separate jug. Here the chef covers the food in an overly salty and way to intense gravy. Ruined the whole dinner. I ordered the kids the stuffed chicken breast with dauphinoise potato. Again,, the chicken was dry and the chef clearly doesn 't know how to cook potatoes as they were also was to firm. Zero check backs from the staff and plates left way to long on the table. Chocolate brownie was way to sweet and doubt very much is was home made. Waste of £98. Avoid. When the staff did eventually come over to clear the table,, I told her about the food quality and not even an apology or I 'll let the chef know . I 'm a head chef myself and I do find fault easily in other people 's cooking but I 'm very honest in my opinions. . u really shudnt mess up a simple roast dinner. Not at your prices anyways.

Went for a Sunday Roast, taking the option for 2 courses. Starters were terrible. The squid had no taste and looked shop freezer brought. The salad had no dressing, looked like it had just been taken out of a packet. The roast came out drowning in gravy, should this not be served separately for you to pour what you need? Way too much salt, vegetables were bland and boring. Waste of money. Staff were nice and it was pretty busy so had high hopes. Something in the kitchen needs to be changed. The actual pub needs to be updated, very old and grubby looking. Sorry will not be returning.

We arrived for a pre booked event where we had booked tables outside in the covered/heated area however when we arrived we were informed we could no longer sit where we had booked, with no explanation just awful attitude from the bar staff Nicole. We were sat on the patio where it was freezing and given one heater between over 20 people and told to get on with it. A member of our party politely approached the owner and asked if anything else could be done considering the place was empty, he did accommodate this however when talking to him Nicole continued to stand next to him shouting ‘I’ve given you the patio deal with it’ and had to be calmed down by her manager. We were seated and although it wasn’t what we requested we appreciated they had accommodated us, throughout the night the staff were polite and friendly minus Nicole who continued to be extremely rude to all of the members of the party and had the worst attitude I have come across. This was told to the owner who said he would speak to her, however she continued. As we were leaving she told us ‘move out my way’ instead of politely asking us to move to the other table whilst she cleaned up. At this point some of the party challenged her and asked why it was that she was so rude, she became aggressive got in people’s faces and swore at us. Following on from this a member of the party wanted to speak to the owner, who dismissed it and just said he will speak to her despite her being next to him laughing and he let this continue. It was then explained to the owner we have been coming for a very long time and never received this service and with staff like this, they’re going to loose many customers. She then responded extremely aggressive ‘we don’t want you to f come anyway’ despite probably giving them great business that night as they had no customers and now we can see why. She got extremely aggressive challenging a member of the party, to the point where she chased him out of the bar threw a glass and ice at him and had to be restrained by her owner and staff members. It was extremely embarrassing for her but also shameful that she is allowed to work in this role with this behaviour and the owner allowed her to do this. We will never after all these years go back there and will ensure we spread the message far and wide that no one returns to this absolutely awful place.