Pizza Express Restaurants

My pal and I usually choose a Pizza Express to meet in as we both love the food. The vegan offerings are great, such a selection to choose from! Always leave full to brimming and vowing to eat the salad next visit, never do! Lovely staff and ambience.

We visited this restaurant early one Saturday evening. Arrival seemed all okay, we ordered easily and the children's starters arrived no problem. However, things started to go wrong when a waitress cleared the children's starter plates away before they'd finished. Very swiftly thereafter the adult mains arrived, but no sign of the children's. We saw the children's food ready at the kitchen where it sat, ignored by the waiting staff for a good ten minutes. Only on approaching the kitchen myself did it get brought to the table. It was stone cold. Our trips to pizza express are for the children, as I'm sure others can relate. Bringing children's food so long after adults, and stone cold is unacceptable. The waitress was apologetic, but with so many staff there why they couldn't undertake the basic task of serving food at a restaurant escapes me. The bill took forever and the meals were still on there when we'd been assured they would be removed. Very very disappointing. This Pizza Express has gone downhill and we will not be returning. Visit the welwyn one instead the manager there is very good and goes above and beyond for children. Avoid Hertford at all costs.

Another new owner, same problems. Very narrow minded. Must stick to the menu even if you want a minor change. The chef is there for 9 years and knows exactly what and how I like the food and he’s very talented but his hands are literally tied by the very unpleasant owner and (some) of his staff. First time EVER that I haven’t left a tip. Usually leave at least 15% tip

Such a lovely night! Amazing service and great food. Special thankyou to our waitress holly who was so so lovely!!

This review is not aimed directly at the serving staff in the restaurant. However there is a clear problem with the relatively new management in this branch. Firstly, the restaurant no longer let you bring pushchairs to the tables. With young babies under 1, this is totally inconvenient and not really acceptable. The manager is clear to highlight what you cannot do, but does not help or suggest what the solution is. They further inhibit and prevent proper wheelchair or pushchair access by only opening one panel of the glass front door and get huffy if you ask them to open it up fully. It's a passive way of basically saying we're no longer child friendly, or at least to those in wheelchairs. The restaurant expect you to leave pushchairs in the entrance area which is exposed and open to the street and left unattended so could leave open to theft. The second problem and new change, is that in order to boost sales, they have put too many tables in the restaurant. Tables too close together which is uncomfortable. At the back, there is a ramped walkway to the rear seating area. They've crammed so many tables in, if you get the cheap seats near this ramp, you basically get knocked by any customer or member of waiting staff as they pass you. Overall will now avoid this branch which is disappointing as it's our local.