Sweet Retreat Burton

Shocking food, they manage to mess up a dessert that’s some serious talent. Owner has to be one of the worst person ever. No professionalism and sense of respect. Avoid at all cost

So placed an order with uber eats, upon receiving my order I realised they had forgotten to give my daughter’s oreo milk shake,so rang and spoke to the manager who very kindly sent out milk shake and complimentary cake which he did not have too as order was placed with 3rd party,but he went over and beyond his means to make his customers happy. Thank you very much my daughter was very happy. Will defo be ordering again.

We ordered from the Sweet Retreat Etwall store. The customer service was really poor, I was told after ordering the wait for collection would be 30 minutes, after 15 minutes we receive a snotty call saying why haven't we collected the order yet. Then once we open the food, we had a long black hair in the waffle (none of us have black hair) we also ordered 2 other desserts which tasted of nothing, with barely any toppings it was so bland. Really disappointing.

I won a free desert competition on Facebook, collected this evening and decided on the cookie dough, it was absolutely lovely!! Thank you very much sweet retreat...

Absolutely terrible service and delivery time. Ordered two deserts which took 2 hours to come. When we were 30 minutes past the delivery time, we rang the restaurant to ask and the girl on the phone was horribly rude and gave us no answers other than the food will be here when it’s here. Will never order from there again.