Dunkin' - EASTPORT

They buss down every time. ive never had a bad coffee from this location. i got a coffee from the location in whb and i immediately regretted that decision. the people who work at esm dunkin are masters at their craft love you guys Food: 5 Service: 5 Atmosphere: 3

I ordered custom donuts (glazed with my sons photo printed on them) for his birthday party at school. kudos for that awesome idea. HOWEVER, they never made my order. I placed the order on 5/22 and chose my pick up date as 6/1. i received my confirmation number and order number via email and all seemed well. i called the night before the 1st to make sure everything was good so i’d have a seamless pick up experience the next day. i spoke w a young gentleman who told me “yeah yeah i’m sure we have the order i’ll double check and if i don’t call you back all is well.” when i explained this was very important and can he check while i’m on the phone still he told me they “don’t make the donuts, they are made elsewhere and dropped off there the morning of” and assured me, once again, he’ll call if there’s any issue”. i arrive today, 6/1, my pick up date and time, and they not only don’t have my order but when i showed them my order confirmation they basically shrugged and said they don’t know what happened. i also learned that the kid who told me they don’t make the custom donuts there was wrong. that they do, in fact, make them there once they receive the custom orders. they didn’t even have fresh donuts to choose from to replace my order that wasn’t ready. i ended up having to mix and match crusty, left out donuts to bring to my sons school bday celebration. they did give them to me for free which i did appreciate but their lack of concern or apologies was enough for me to never give them my business ever again. they had a very “oh well, we don’t know what happened” attitude. had they been more apologetic i would’ve been more inclined to give them a second chance. the staff here is clearly not knowledgeable on their products or services. Service: Take out Meal type: Other Food: 1 Service: 2 Atmosphere: 2 Recommended dishes: Donuts

Great drink and nice and clean Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

Could be better Service: Take out Meal type: Other Price per person: $10–20 Food: 3 Service: 3 Atmosphere: 2

This Dunkin' is in a great spot and it's quite convenient. They generally get orders correct, but keep in mind that they are often very busy. Overall, I would rate the food as a 3, the service as a 3, and the atmosphere as a 4.