Potbelly Sandwich Shop In Edina

This store has the best staff I've ever found I do commercial plumbing and HVAC and always leave this site with a smile on my face they're always friendly and well accommodating and I look forward to coming here again

This place has terrible service, I ordered from here so many times and they never get my order right they forget part of my orders and never follow order instructions I’m confuse do the people making food even read? Because quite honestly I don’t understand how you can mix up every order. One time is understandable but every time….? I’m just done with this Location or potbelly by any means. Does this sandwich looks like it has extra mayo or any mayo at all??? will I asked for extra mayo last 5 orders I made a order they forgot my Mac cheese and I had to go make a trip to get food.

Had this delivered as my hands were full with the kids and wife sick. Figured I’d give the kids a treat as we were all stuck home. They forgot all the chips, cookies, and drink. You can blame DoorDash for that but the bag was sealed and Potbelly packed it. Called and the lady was rude. She said we can come grab it. No thanks, I had it delivered for a reason. She replied 3-5 business for refund then. And only apologized after my said their service was horrible. Take your hard earned money to a different sandwich shop. Their sandwiches are nothing special so this exchange has us never coming back again.

Food is great, everyone was nice except for one guy. I didnt get his name but he was wearing an inuyasha shirt, had what looked like a fat lip of dip or chewing tabacco which disgusted me the whole time, and was being very confrontational and demeaning to his fellow coworkers. Honestly it takes one guy like that to make me nnot want to come back.

Stoped in the other day. Just wanted to thank the staff. They bought my meal for me. Totally unexpected. Made my day!!! Thanks to the Potbelly Team.