Buffalo Wild Wings - Edmond

I was disappointed with the portion size of the 6-piece dish and found the traditional dish to be overcooked. Additionally, when I provided them with my personal information as requested, they were unresponsive and did not explain why it was needed. I received no refund or explanation for their actions.

My wife and I arrived for lunch at 11:30 on Wednesday. The restaurant was almost empty, only a few tables were occupied. The girl at the front desk told us it would be about a 15 minute wait for a table even though there were plenty of open tables in the dining area. So we opted to sit at the high chairs in the bar area. This was just the beginning. Every single waitress walking around looked miserable. Nobody smiled at all. Our waitress took our drink order then our food order. We both ordered 10 traditional wings but my wife ordered all flats, which she got. But, they must have put all of her chicken legs on my order because I had only a single, flat and 9 legs. The waitress never checked on us, I had to flag another waitress down to ask for napkins and we wipes. Unbelievable. We had no napkins! Also, nothing to put our bones in. We also ordered some wings and fries to take home for our son. And, when paying our bill, I asked our waitress if we could buy a bottle of the Parmesan garlic sauce. She said we’d have to get that at the front. So, we walked to the front. I stood at the counter waiting for someone to help me. There were some customers getting food to go so I waited patiently while the counter girl took care of them. Two other customers came in and she took their order. Finally, after watching 3 girls miserably walking around and ignoring us, including our waitress who had told us we needed to go there for the sauce, I asked the girl at the counter if I could order something. My wife was boiling mad at this point and told me to forget it. So we left. By far the slowest and most depressing visit ever to a BWW.

This location has gotten progressively worse with each visit over the years. Here’s my latest… My wife and I arrived for lunch at 11:30 on Wednesday. The restaurant was almost empty, only a few tables were occupied. The girl at the front desk told us it would be about a 15 minute wait for a table even though there were plenty of open tables in the dining area. So we opted to sit at the high chairs in the bar area. This was just the beginning. Every single waitress walking around looked miserable. Nobody smiled at all. Our waitress took our drink order then our food order. We both ordered 10 traditional wings but my wife ordered all flats, which she got. But, they must have put all of her chicken legs on my order because I had only a single, flat and 9 legs. The waitress never checked on us, I had to flag another waitress down to ask for napkins and we wipes. Unbelievable. We had no napkins! Also, nothing to put our bones in. We also ordered some wings and fries to take home for our son. And, when paying our bill, I asked our waitress if we could buy a bottle of the Parmesan garlic sauce. She said we’d have to get that at the front. So, we walked to the front. I stood at the counter waiting for someone to help me. There were some customers getting food to go so I waited patiently while the counter girl took care of them. Two other customers came in and she took their order. Finally, after watching 3 girls miserably walking around and ignoring us, including our waitress who had told us we needed to go there for the sauce, I asked the girl at the counter if I could order something. My wife was boiling mad at this point and told me to forget it. So we left. By far the slowest and most depressing visit ever to a BWW.

I always love going to this place for a drink. Needless to say, they have plenty of things to try not only in terms of drinking, but also for eating. Being a vegetarian, I am very pleased that they have the cauliflower wings. Cauliflower wings in Thai sauce is my favorite out of all the sauces. Never been to this place on a big game day or weekends, but, usually seating is not a problem at all. They have got huge TVs everywhere that makes it easier for the sports fan. The lady behind the bar is one of the friendliest person I have come across.

If you’re looking for a quick sit-down meal, I would go somewhere else. More often than not we are surprised if we get our order in a timely manner (30 minutes or less). The waiters/waitresses are very friendly and usually very helpful. While I understand staffing shortages, the issues are not recent and have happened consistently for the last few years. This is my wife’s favorite chain, but not our favorite location because of the speed of service.If you’re looking for accurate to-go orders, I would order somewhere else. I feel comfortable saying that every take out/delivery order we have made has had something wrong, missing, or received cold. Tonight, the young lady working the take-out counter rolled her eyes and seemed offended when I said there were missing items. When I walked in she was busy using her cell phone, and went back to her phone after she cashed my order out and while I waited.