Firehouse Subs The Fountains - El Paso

I stopped by for a sandwich for dinner and was surprised to find the place completely empty. The dining area floors were dirty, and the counters by the windows weren't any better. The employees seemed to be more focused on goofing off than on serving customers. I ordered a simple cold sandwich with extra mayo on the side. To make matters worse, the Coke machine was out of ice, and when another customer pointed it out, the staff just laughed it off. When my order finally arrived, it was incorrect, likely because they were too distracted to pay attention to what I had asked for. The restrooms were also in poor condition. Given the lack of service and cleanliness, I found the prices too high. The food was decent, which is why I gave a few stars. It's clear why there were so few customers during my visit. Overall, I would recommend going to Jason's Deli instead for a better variety, superior service, and higher standards. I've been to this Firehouse Subs twice now, and both times were disappointing.

I’m pleased to say that this place exceeded my expectations compared to some other sub sandwich shops (and I won’t name names). Overall, the large subs and soups were great. The staff provided quick service right from the moment I walked in. The BBQ cheese basket was excellent, and the loaded potato soup was delicious. I visited here years ago when they first opened, but for some reason, I never returned—probably because I moved to Phoenix. However, I definitely plan to come back soon!

The sandwiches are great, always boiled as you want, just have to get some cup holders, it's pretty hard to carry 2 cups with a heavy bag that has no handles that finally slip or soften out the steam and fall apart.

Visited for the first time a few days ago and everyone was super sweet and polite, especially Adam and the cook. Had the Brisket Sub and it was delicious. My picking children even finished their sub. Will definitely come back.

I was thinking of a 5 star but the price was just too high . The sub and soup were amazingly delicious . This was my first time eating here and wanted to try it. Like I said it was yummy. Just a bit too pricey . Overall good experience though