Pizza Hut - Elgin

We ordered pizza on our way home this evening, and when I arrived, the status screen indicated that my order was ready. However, when I went to pick it up, they couldn’t find my pizza anywhere. I suspect another customer took it by mistake, so I had to wait for a new one to be made. Despite the inconvenience, I’m giving them 5 stars because I have never encountered such a kind and apologetic response from a restaurant. Multiple staff members expressed their apologies, and they generously offered us free cheesy bread and a 2-liter soda. They handled the situation exceptionally well; it was simply a mix-up. This is truly what customer service should be all about!

I'm giving this restaurant four stars. My first delivery right after they opened was a disaster, but my last three experiences—a carryout and two deliveries—have been fantastic. The food has been hot, well-prepared, and delivered on time. I'm pleased to see they’ve overcome their initial issues. The $10 Tastemaker Large 3-topping pizza offers great value compared to the DNOS medium 2-topping pies. Keep up the great work, and I'll definitely keep coming back!

Usually, this restaurant is fantastic, but my last two orders were very disappointing. Just look at the pictures and see for yourself! I ordered extra sauce and double cheese, but I got no sauce and only a regular amount of cheese, and it's all concentrated in the middle! An employee even commented on my complaints while I was in the store, saying that I'm "the guy who always complains." That was rude and unprofessional, especially for a $20 pizza that looks like this! I'll give it another chance, but if I have one more bad experience, I'm done with Pizza Hut!

The restaurant is usually great, but my last two orders were terrible. They should take a look at the pictures and judge for themselves! I expected extra sauce and double cheese, but there was hardly any sauce, and the cheese was only in the center. I even spoke to an employee who always seems to have a complaint, and his attitude was rude and unprofessional. It’s especially disappointing considering their $20 pizza. I’ll give them another chance, but if it happens again, that’s it for me!

If I could give this place zero stars, I would. My pizza arrived cold, and they made a mistake with my order. I'm usually pretty patient, but when I spoke to the manager, she had an awful attitude. To make things worse, my daughter came home and told me she heard the manager refer to a staff member in a derogatory way. I will never return to this restaurant.