Baskin-robbins - Elmwood Park

This guy is slow!!!! Rude!!!!!!! How does he still work here!!!????

Placed a mobile order which as is my understanding should be processed first. Waited for half an hour before someone finally noticed it. The guy behind the counter was moving slower than a turtle, with an expression of dissatisfaction on his face. Hey Corporate!!! this is a complaint!!!

The worst... DO NOT ORDER THROUGH UBER EATS OR ONLINE OR ANY OF IT. They are not accountable and do not rectify problems. This is my 3rd time ordering this has happened.

The service took a long time even though the restaurant was nearly empty, and half of my drink was just ice. They didn't add enough cream or sugar, so I ended up paying for a cup mostly filled with ice. To make matters worse, I didn’t receive a receipt, so I have no idea how much I actually paid.

The cleanliness of the establishment leaves much to be desired, with sticky tables, a dirty floor, and restrooms that are best avoided. The sanitation practices seem lacking, as I’ve never seen any staff wash their hands. The place often attracts homeless individuals and those who are visibly intoxicated or under the influence, leading to a chaotic atmosphere where some patrons can be loud or unkempt. I've even witnessed someone throw up in the doorway and seen patrons with visible injuries, yet they are rarely asked to leave. There are certainly better dining options available, and I would have rated this place zero stars if not for the good service from the male staff member. The owner of this location should truly be embarrassed by the overall situation.