Sansei Japan - Eureka

The customer service is consistently fast, the atmosphere is fantastic, and the staff is really friendly. I’ll definitely come back when I'm in the area again.

I frequently visit this restaurant during my lunch break since I work at a store in the mall, and the staff here are always very friendly. Today, I made an order but realized I had forgotten my debit card. The gentleman at the counter—which I think might have been the owner—was incredibly kind and reassured me not to worry about it. His generosity really moved me to tears. I promise to give them a generous tip the next time I visit. Thank you for your compassion in such a harsh world.

The food is great, and you get a generous portion, but the restaurant seems to be understaffed. The customer service isn't bad, but it feels a bit robotic. The wait time is extremely long, and I can’t help but feel they prioritize DoorDash orders over in-person customers.

I ordered food and then realized I had lost my debit card. The gentleman at the counter (I think he might be the owner, but I'm not sure) kindly offered to pay for my meal. I’m not sure if he’ll see this, but I want to express my heartfelt thanks. I returned to my job at the mall and started crying because I was so moved by his kindness. Thank you, sir; the next time I come in, I’ll make sure to leave a big tip. I truly appreciate your compassion in this tough world.

I stopped by Eureka to use the Tesla supercharger, and I must say that Bayshore Mall has a bit of a dreary atmosphere. However, I was pleasantly surprised by this little Asian fast food place, which exceeded my expectations. The food was prepared quickly, served sizzling hot, and was fresh, healthy, and delicious. I'm not sure why the previous reviews were so negative, but I'm really glad I decided to stop in!