Chipotle Mexican Grill - Fairfax

If I could give zero stars I would. I placed a mobile pick up order. Despite showing them order number, confirmation, etc they said nothing they could do. I then asked for refund. They told me they couldn't talk to my bank. I then showed them they did charge my card and that my bank won't be able to do anything while it's pending. I then asked to speak to manager's boss and then she told him to offer me a free meal. I laughed and said I have no trust in you all. I had to contact customer service number for refund.

Do not come to this one!! The lady who prepared food will give you the tiny tiny portion. Not only increase the price but only less food?!!!! I told her white rice, she only give me smallest portion of rice, everything is small portion.

Would rate 0 if I could, I got home 15 minutes ago and my bowl had a piece of tape in it. In the photo below it?s folded up but it measured flat about 6 inches in length. So gross! Makes me wonder what other non edible objects are floating around in the bowls! I will be going to the fair lakes location from now on! UPDATE: Went back in to let them know since my order was take out and I had to wait quite a while for someone to come and talk to me. Employees just walked by without saying anything. I had to flag one down.

Finally a Chipotle that's clean with great food! I've had my share of experiences at Chipotle and this is probably the best I've visited! Parking is all around the restaurant. The lobby was clean during our visit and the staff was friendly and accurate in completing our order. Excellent visit??

Poor customer service, dirty, no baskets or trays, Guac was browning, behind on orders. Missing dining condiments, like salt and pepper. Had food all over the floor and tables. Sat there over an hour and no one came out to clean the dining area. It wasn't busy. Now I wonder how clean the kitchen and employees are. Disappointing. I've seen better. Shame when you want to get up clean in a restaurant and don't even work there.