Mcdonald's - Fairview Heights

First impression is that the restaurant is clean, modernized quiet. Ordered from the kiosk. It's relatively user friendly, you just have to be familiar with it. I requested dining inside the kiosk directed me to pick up a table marker my meal will be delivered to my table. Well, that's a lie. After about 8 minutes my order came up one of the workers yelled my number at the pickup que along with the rest of the to go orders. It's probably quicker to order through the app or use the drive through.

We used the drive-thru for breakfast. We had difficulty understanding on the speaker. The board kept changing our order and price, so we didn 't know if she had our order correct or not. Finally, we drove around and asked. She was very cordial. We got the correct food and drink. The blueberry muffins were inedible. As that kids said, They were nasty. We threw them away. The egg muffin was tolerable at best. The egg was cold and tasteless. The English muffin was crunchy, hard, and dry.

Last night I ordered on the app from this location. First I went through the drive thru. I finally got to the speaker and nothing. No one answered me. I then decided to change my order to curbside. When I drove around the building I saw a girl in the window arguing with someone in a car. I assumed this was the reason for the delay so I waited patently. 45 minutes later I watched this girl pull out her phone and start dancing, digging in the back of her pants and deeply scratching her scalp. Not once did I see her help anyone or do any work. There must have been 7 cars waiting on their food and we all went home hungry. I was charged for my food and never got it. I am still waiting on my refund.

I have been here at McDonald's Drive thru for a hour. I received cold fries and no tarter sauce on my fish. I asked for extra tarter sauce. I waited15 minutes in line for a wrong order. So they took another 15 min to make new fish sandwichs. Now my Big Macs are cold. Asked for a refund and manager said no. . . My husband keep calling because I been gone a hour and the kids are hungry and still no food. My husband just came up now . This is allll bad

OMG I've become a Mocha Frappe Addict!! And if you're not using the app, you are throwing money away!!!! I could kick myself for having the app for a year before using it! Thank you again to the guy (I need to get his name! that literally took my phone and showed me how to use the app, step by step. I told anyone that would listen at the next window how awesome he is, I hope his manager knows too. The rest of the crew at this McDonald's are also Rockstars and always smiling.