Panda Express - Fairview Heights

This establishment is incredibly disappointing. The staff are unfriendly and unwelcoming, and I often find that they don't have food available.

I would give it zero stars if I could. I attempted to dine here several times last month, including just last night. Online ordering was unavailable, and when I tried to place an order at the drive-thru, there were only three entree options, all of which included white rice. The orange chicken I received had very little chicken and was mostly breading. They only accept cards, and the interior has been closed for two years. A week ago, I wanted to eat here, but their ordering system was down, so I was told to order online and pick it up at the drive-thru. However, the online ordering was also malfunctioning. We decided to go somewhere else to eat. From now on, I'll skip this place if I want Panda Express.

Not only were they out of nearly everything on the menu, but they also informed us that they would only prepare more orange chicken to cover such a disappointing amount for the price. Whoever is responsible for this situation should be embarrassed.

Eating was almost empty. Asked for fresh 10-20 min wait not much to choose. Sad! Food didn't look dry and old appetizing. Not recommended.

The food is decent but this place suffers from a severe case of mismanagement. I'm not talking about the 1st line managers they are running ragged running a two man crew during rush but rather the high level managers, franchise owners, or regional managers who are not making sure this store is staffed. I've heard the excuse that they can't enough employees but other competitors are not having near the same issues. They can't even keep enough people on staff to open the lobby. I watched them service maybe 10-15 cars in drive thru while the lobby is closed in one hour! I don't even know how this place is making money at this point. If you have to charge more for the food to get people on staff then by all means do so because at this rate this store is going to go under with the current management plan.