Azteca Mexican - Federal Way

Came for a late lunch but before the dinner rush so restaurant was practically empty. No hostess to seat people when we arrived so took a bit to be seated and for our waitress to acknowledge us took even longer for her to get us drinks. Didn 't see a changing table for kids in women 's restroom which is odd since alot of people i know call this place a family restaurant . Salsa that comes with the chips wasnt spicy or flavorful at all. And over all food was okay but nothing great was pretty bland for Mexican food.

Very nice mexican decor inside. The mango margarita was very good, and so were the camarones blancos. Service was very slow, given that it was busy.

Now, onto the main part of my review: I ordered through GrubHub, but unfortunately, my order notes were not transferred. Although it wasn't the restaurant's fault, the cheese-only nachos I received took an hour to prepare on a weeknight. When I tried to inform them of the mistake, I was met with a nasty attitude from the staff, with the manager even calling me a liar before I could explain. Due to the poor treatment, I decided to leave and order from a different Mexican restaurant. I've been a customer at Azteca for over two decades and have never experienced such disrespect. I won't be returning to this particular location and will be sharing my negative experience with friends and family in Federal Way. It's unfortunate when an online app provides better customer service than the staff in person. Kudos to the polite lady working there - she should be the manager instead. Two stars are solely for her behavior.

Celebrated my birthday at Azteca restaurant and it was outstanding. Staff surprised me with singing Happy Birthday to me in Spanish and English and I got to wear a sombrero. The service was very quick and friendly. The food was authentic and tasty. I love the new restaurant location in Federal Way it is a lot bigger place on the inside than how it looks from the outside. Great design with lots of space. We will definitely be back again!

The food was fresh delicious the server was awesome the drinks were excellent