Steak 'n Shake - Ferguson

I usually have a great experience when we visit. But, on Thursday evening (3/15/24), that was not the case. Service was ok. They appeared to be employee challenged at that time. Our burnt burgers, on the other hand, just unexceptable!! When trying to call that night, there was no answer. The next day, still nothing. Check out the pics. TRASHED!! To be continued.

Just go to bellefontaine never have a order ready unprofessional.

I just went through the drive-through. They were fast and my $42.00 order was perfect. Thank you Steak n Shake for a great d.t. experience!

More ghetto than a mother cracker No issues with my food yet but going here at night is risky business. The service is questionable

I was at this location on Feb 18,2024. The ONLY car in drive thru; simple order of chili 5-way no onions taken by Montrell . Got home and there was wet noodles with lots of beans on top almost like soup) no meat or cheese . I called 3 times and finally got someone. I asked for a supervisor /manager and the person said they were the manager hmmm which happen to be Montrell. He said just bring it back and we will fix it. Not one apology with the attitude . This is way restaurants are closing due to poor customer service. I live too far to bring back one item that they couldn’t get right. Do better steak n sorry. I see you don’t respond to complaints on your website either…..