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Bidra med feedbackThe views from this Getaway Hotel/Spa/Resort are magnificent. The packages vary, but offer day stay for spa and include 3 course lunch or dinner. It is impeccably clean, and service is top-notch. A must visit when in Tuscany.
If you are thinking about booking this place I have one advice for you: don’t! As soon as you enter the hotel you feel that it’s best days have long been in the past. The place looks decrepit and the staff shabby besides being inattentive. No help is offered with your luggage and nobody shows you your room. In the room you will find no directions, no coffee or thea amenities, no glasses for drinks and there’s a good chance the toilet’s seat is broken. When you proceed to the so called “welness” area a feeling of great disappointment overcomes you: the sauna is actually nothing more than a place where you would want to store your brooms let alone sitting in it and the garden looks like the gardener himself is on holiday. The restaurant offers no solace either. With “Love Radio” (including advertisements) on speaker, it has the vibe of an assembly hall. It was a pitty that our wonderful holiday in Tuscany where we stayed at many lovely paces enjoying real Italian hospitality ended in thus loveless affair. If the management of this hotel is reading my review I hope they make the necessary changes, as with the right approach something nice can still be made out of this place.
I have been there with my friend for a morning at the spa after purchasing a daily entrance online. Unfortunately at our arrival we haven’t been welcomed so friendly as we could expect. The service at the reception was quite dismissive and incredibly slow to let us in. The service at the spa instead was great. We had a nice full body scrub made by one of the masseuse. She is a great person and made us feel really comfortable. The facilities could use some cleaning though. The sauna ceiling was full of spiderwebs for example. Best thing in my opinion is the jacuzzi room with view over the hills.
Definitely to try. stars because we were very well, but something is to improve. welcome and courtesy definitely from stars, like the kitchen, to which I would have given stars. good wellness centre, massages and excellent wellness paths. we will return in summer to confirm the ratings.
Title: only the massage is worth the price of the coupon. beautiful villa a few kilometers from daughters valdarno. located on the hill, from here you enjoy a beautiful view. we were not guests of the hotel but only of the spa and restaurant. both exterior and interior look very sumptuous and elegant. the wellness center is not very large but is cozy. the indoor pool is just over a hot tub (visited in winter we did not use the outdoor pool) and the sauna is for two people at a time. we had booked the gourmet package with two massages from min to dinner. an hour under the wise hands of the ladies was really beautiful, relaxing and regenerating. The restaurant was also a great, refined and well presented food revelation. good and fast service. I removed a star because in the locker room of the spa there are no lockers to store clothes but you are delivered a lot (of garbage) where to put shirts, jackets, shoes, sweaters, socks that then handed over to the reception and they put it on the ground in a technical room. certainly not hygienic and not dignified. the excuse is always the same where there are disservices... covid!?