Cold Stone Creamery West Elizabeth St.

Horrible customer service, the girls at the counter are just rude and

I'm not one to leave reviews but this place is so bad that I had to make a Google account to leave a review. I went in with my kids a couple months ago and the girl with the red hair is such a brat and very unenthusiastic about making this establishment a fun place to be with my family. We felt very unwelcome and it felt like she just wanted us to get out both times we were there. Very disappointing. The Restroom and Lobby were also disgusting and sticky!

I enjoy Coldstone a lot, but this particular location has some serious management and staffing issues. I've never been able to notice anything like this except when it comes to this location. Subpar quality and very little attention to what you are asking for. When it comes to communication with the staff, they seem very overwhelmed and it's sad knowing that they are trying their best.

I love their ice cream and the staff is great. The location has a serious problem with their plumbing. I have notice a sewage smell the last couple of times we have went. Tonight it was unbelievably bad, like open sewer line bad. The owner needs to address this issue.

Coldstone has my heart. Love their cheescake icecream!