Papa John's Pizza - Fort Saskatchewan

Terrible terrible service. We order 3 pizzas at noon to have them delivered at 4:45. It is now 5:15 .. no pizzas .. no answer when we call. We will be avoiding this place from now on ??

I have gone to papa johns fort location for many years. Even after I moved out of the fort I would go there instead of Sherwood park because they were pretty consistent. Problem is the last few times I went my pizzas were either very little toppings or missing some. But I gave one more chance. When I say few toppings I mean so few that I have torn apart my pizza to look for the toppings. I let it slide for a bit but after my last order for two large pizzas costing me 45 dollars plus came up short again I had to say something. I sent feedback when I got the email to send feedback. I then received an email to call a number to resolve the issue and a “free pizza” from the owner. I called the number three time. Left two separate messages on different days. Nothing. No call back no resolution. Then I got another feedback email from corporate on how I liked their resolution. I explained there was no resolution and that now I was going to write a review for the ignorance and inconvenience. I got a sausage and six cheese pizza. 8 slices. 6…… and I mean 6 tiny pieces of sausage. Not even enough for one tiny piece per slice. It was supposed to come with pepperoni as well which was also sparse. My daughter’s pizza was supposed to be a double bacon double Canadian bacon with the exact same issue of sparse toppings but at least hers had a couple pieces of meat per slice. For the cost this is unacceptable. Nobody likes being ripped off and 1 time is an accident but consistent last few is clearly intentional. If they didn’t do such a poor job with the “making things better” I would have just never gone back and left it alone. But to waste my time as well with my feedback and play me again. Might as well warn others as well.

The staff that is working there tonight is very rude. Poor customer service skills, almost yelled at me.

Ordered a butter chicken pizza not a hint of butter chicken, there was chicken but the farthest thing from butter chicken, very disappointing.

Got to give a shout out to papa johns for having the absolute best jalapeño poppers!!! They make them hand made from pizza dough and add fresh jalapeños not fried from frozen and not fried at all AMAZING also addicted to their donair pizza with extra sauce PERFECT EVERY TIME thanks for always having excellent service and amazing food!!!!