Sonic Drive-in - Fort Smith

Order in app for food at a certain time. that was right and punctual. sonic increases prices ever higher.

The service was quite slow. It took almost 10 minutes for me to receive a large drink, and it seemed like they had forgotten my order. I eventually had to call and inquire about it.

The customer service could use some improvement, and the staff should be more knowledgeable about drink preparation and proper measurements.

When I finally received my food, about 20 minutes later, I found that instead of the Cheddar Pepper, I got a burrito. My order was messed up three times because the headset turned off on its own without anyone responding. The carhop went to another car a little further down before finally coming to mine. I mentioned that I had received the wrong food, and instead of asking how to fix the order, she just took the burrito away. After waiting for so long, I requested a refund, but I ended up leaving without my food and was 20 minutes late for my next appointment. I had to replace that appointment with a 45-minute wait. While my drink was fantastic, the long wait and incorrect order, along with the lack of a refund, were very disappointing. If I had received my correct order, I wouldn't have felt the need to share my experience publicly or use the online feedback form.

Nasty got a big piece of old fried chicken in my fry. Meat tasted old and freezer burnt. Ordered a number 1 and it had half a cup of mayo no lettuce highly disappointed. Will not be going back