Whit's Frozen Custard Franklin, Tn

I?m almost embarrassed to say that I just tried ?frozen custard? for the first time!! Soooo much better than the traditional ice cream, this was a real treat.. Cheap and delicious, served with a smile by the wonderful girls working here.. Check their flavors of the week for specials.. There are so many tempting options here.. Seriously one of the best desert spots I?ve been to in Nashville..

Got some cake and custard from Whit's today. Purchased a chocolate thunder custard cake and some brownie bite custard. Very delicious and rich. A bit pricey but high quality and great for a special occasion, which it was. The store is a cozy walk up akin to a Baskin Robin but custard. The staff were busy with the drive thru when I got there but took care of me quickly and were polite. Parking is tough. Not much of it and the angles are weird so it's tough to get in and out. But overall, good experience and great product. Worth it and no issues going back.

Lovely little place with top notch custard. The people were patient with the kids were and very friendly. The sundaes looked straight out of an ad and tasted great. The custard is some of the best I've had. So happy I stumbled upon Whit's and would go back if I'm ever in the area again.

Creamy goodness in a little cup. Oh my heart! I got a mud pie and could have had that in a large, even though I don't NEED it. It was a nice treat after a busy work week. A I'll definitely be back when I will allow myself another treat week.

When I got to the window, I asked if I could scan the barcode for my customer reward. However, when I said I wanted to use my reward for this purchase, the employee told me I couldn't because I needed to wait until the next time. I kindly explained that I usually use my rewards once I accumulate enough points. She simply said, “I’m sorry, but we can’t.” When I received my order, it was not what I had requested. I was charged more than I expected. I pointed out that I had ordered a regular-sized cup and a mini 'whitser', but what I received was different. In a gentle tone, the employee said, "I’m sorry, but that’s not what they wanted." She then asked if I wanted to speak to the manager, and I agreed. The manager was nice and I showed her the order I received. I explained that this wasn’t the first time we had issues with our orders, and I recognized the same employee who had messed up our order before. I also mentioned that we frequent this place and had no issues during our last visit. The manager addressed the problem. During our previous visit, we had paid for a small 'whitser' but received a mini-sized one instead. When we complained, the same employee claimed that there wasn’t much difference in the amount of ice cream, saying it was placed in a mini cup because we didn’t have many toppings. This made no sense to me. It’s concerning that these issues keep happening, especially during this time of inflation when people are trying to support small businesses. We really like this place and hope these matters will be resolved.