Jersey Mike's Subs - Gahanna

This is definitely the best Jersey Mike's I've been to in the Columbus area. I have regular appointments nearby, and each time I visit, the staff is friendly, polite, and quick, and the restaurant is always clean. I wouldn't say this is a common occurrence, but the employees here truly deserve the praise. As a former food service professional, I want to express my gratitude for consistently providing me with a fantastic lunch experience!

The staff is friendly and efficient. The restaurant is nearly always clean, which is more than I can say for some other places. My food is consistently made fresh and to my liking.

The food is excellent, and I truly wish I could have tried some. I attempted to walk in at 8:50 PM, based on their posted hours online and on the door, which state they close at 9:00 PM. However, the doors were locked, the lights were off, and the staff was already cleaning up. I pulled on the door, and an employee looked at me but then walked away. We called to verify their hours, and the manager confirmed they close at 9:00 PM, but mentioned that employees needed to leave by that time, hence the early closure. We suggested they update their website accordingly, and she abruptly hung up. Finding reliable help to make a simple sandwich seems increasingly difficult these days, especially with Jersey Mike's. It's disappointing that they can't seem to find management or staff who truly care.

The customer service is the worst. I've order from the app to have delivered. The last 3 times they've messed up my order. 1st they gave me the Wrong sandwich. I didn't complain because things happen. The second time I orderd the combo drinks and chips. They didn't send me the drinks. I let it go again and just went to get my drink. Yesterday I ordered again and still they again left out the drink and chips. This time I order because I'm sick and not sure if its covid. I called. Julie (who also claim to be store manager) first claimes she personally put them in the bacg and there's nothing she could do about it. The bag was sealed with the three seals so it was not opened since it left the store. I told her. Then she claim she checked with her employee and they said they put it in the bag. Now she clearly is lying. Which is it did she put it in bag or did her employee put it in bag. End of the day she claim she couldn't give me a refund on my card since i used points for one of my sandwiches and she couldn't have the drinks delivered because I need to make a new order (meaning I repurchase and pay new delivery charges). That my only option was to come pick up the drinks. So potentially with covid she made me come to the store again to get drinks. Both Jersey Mike's or its employees have found the perfect way to steal and pocket money. Just don't give delivery customers their stuff and then pocket the money.

Worst customer service from CJ (only). I ordered my first sub, a giant. He looked me up and down. I started to tell him no tomato and he rudely pointed at another employee and told me not to tell him what I wanted on the sub. The other employee made my sub, he grabbed it and went to ring me up. I stopped him and told him I needed another sub to who the replied told that I need to order the subs at the same time. Again, rude and with attitude. I told him he never asked me if I wanted anything else. He acted put out and he said fine. What do you want. I never go to that Jersey Mike’s but I was in the area. I will not being going back. Sunbury road is great.