Arby's - Gilbert

If you saw my review this was the wrong store my apologies this is meant for the Arby's store on Guadalupe and Gilbert Road in the east valley. I took a 70-year-old man here who was buying dinner for himself and his partner who is 75 years old whospecifically wanted fish and chips from Arbys. The elder likes the fish and chips from this location even though otherfast-food places that serve it specifically. This Arby's took our order, took about 15 minutes to receive it. Then told us thatevery Arby's from here to Mars is out of tartar sauce tough luck, we're not going to give you any free fries for theinconvenience of the wait or no tartar sauce or letting you know there was no tartar sauce before you ordered the fish andchips. The Young manager order taker guy he held himself professionally but he was firm and stern and for that I think as anaccommodation a little something extra wouldn't have hurt. In this case it wasn't like we're asking for something for nothingbut the real cruelty was for him taking the order. That upset the 70 year old man. He wasn't informed about the tartar saucebefore his fish and chips order. There should be a sign or something up there he said, it's just wrong what you did.

This Arby?s does a great job in serving fresh, hot well prepared, and generous portions of food with a wide variety of items to choose from on an ever changing menu that offers the meats! Exceptional customer service!

I come here often and food is great, as ordered. Hot and accurate. Though today after ordering my value meal it came with the seasoned fries when I wanted the crinkle fries. : what is normal if not specified the type of fries you want?

Very clean location. Friendly employees. Super fast service. My food was ready before I was even able to fill up my drink.

Would give zero stars if I could! Sat in drive thru line (no cars ahead or anyone inside) last nite. Placed my order and had to wait 15 plus minutes for food. Then drove off and had to go back because we were missing part of our order. Then this morning the whole family is sick with food poisoning. I call to get a refund and some young kid takes my number and says they will call me back after I called back because he hung up on me. Worst service and Arby's ever! DO NOT GO THERE!