Juan Chihuahua Cantina Tequilaria

Loved this place staff where so helpful and chatty. Free tortilla crisps when u come in. Atmosphere was great low lighting and big airy space. Food was great the staff were very helpful when it came to asking about the menu. Was first time having Mexican so best place to try if your a newbie

My husband and I went for a meal before going to see a Mariachi band and chose Juan Chihuahua. First time we'd been and it was lovely. The staff were so friendly and professional and the food was exceptional. Highly recommend it!

Started well with Tacos on the table and went rock bottom from then on. No kids menu, waitresses who seemed disinterested and then incorrect bill twice. The manager was out of the restaurant twice so no one could sort it out and even when he came back, he gave an uncaring attitude and no discount or compensation. We won't be back. Don't go! !

Visited on Saturday 17th January with 3 friends. Had previously booked a table over the phone with 2 staff members who didn't understand English very well, consequently arrived having no record of table booking! Already not a good start. Initially very attentive, love the nachos and dip straight to the table, drinks and food ordered straight away, Starters and mains both massive portions, couldn't make my way through half of either for two reasons, firstly the portion size and secondly both plates were so spicy neither my self or any of my friends could eat. I understand everyone has a preference to how spicy they like their meal however this was like molten lava. I couldn't enjoy anything I was eating. After the main meals it just went downhill. We were left waiting for almost an hour having asked four times for the desserts. After 9pm the manager approached the table explaining the kitchen was finished, this made absolutely no sense as tables were still being served food, however he did offer us free tequila! 5 minutes later our desserts were brought to the table, clear miss-communication... the churros were raw inside and the chocolate sauce was so burnt it was visibly inedible and putrid in smell. Those were left uneaten on the table for a further hour before anyone came near our table. By this point it was 10pm and the restaurant was almost empty, every other table had been served throughout the evening and myself and my friends had empty glasses and dishes sat on our table. Worst thing was a number of occasions my friends had said the waiting staff had looked at our table but just never bothered coming over! I insisted the manager come to the table and we expressed our disappointment. The manager gave us a giant Margarita and 10% off the bill but at no point apologized, he also came to the table twice afterwards to check how things were, but in our opinion, too little far too late. Won't be recommending this place and certainly won't be returning!

I have never spent so long waiting for someone to pay us any attention. Not a drink order, when the staff did come out and stop talking to each other the manager promptly went to serve the party of four who had come in 10 minutes after us. When a second and third server walked past, despite our "excuse me "s and pleading eyes i resorted to waving my arms above my head in the half empty restaurant. Even then i had to raise my voice to get any notice. By that point I just told them i was going. Appalling service.