Red Robin Gourmet Burgers And Brews

Always great food. Service could improve a lot. I sat and the restaurant manager went past me for 30 minutes and decided to take it on himself to take my order. Restaurant wasn't full, so I was confused. As soon as I got my food, she came back in the appropriate time. I felt happy for that. Recommend RR somewhere not only in Jacksonville.

The food is good I have always enjoyed RR food. This location was surprisingly empty but gave it a shot anyway. We were seated quickly and orders taken quickly. Food delivered not much service after that had to get silverware and ketchup myself. The table tablets didn't work so after 15 min with card on table just left what I guessed I owed and walked out. Probably be good for takeout.

Our kids I love Red Robin. This one is run quite well. The hostess server were both very friendly. One of my girls misses the corn dog nuggets in school lunches now that she's out for summer, this is a place where she can get her fix. The brisket that they have for the seasonal menu is good (not great). I haven't tried it but the pineapple upside-down cake seasonal shake looks/sounds like it's fantastic.

Staff shortage is very bad here, there's a sign on the door explaining that, but things could have been a bit better, overall. Waiter never refilled drinks or checked on us after bringing food...reviews from 5 to 6 moths ago about no ice cream? Still true, they have a sign out front explaining that too. One kids meal we received had only 7 french fries. Food was very good but had sat for a while before being brought out, was warm not hot. Also its really dark in the rest room area.

This is the Red Robin at Short Pump in Richmond, Virginia. I will not be going back there. The place was very dirty, the bathrooms were extremely nasty! Every stall was out of toilet liners. It actually resemble a bathroom at a bus stop. My food was not hot when it was brought to my table, they did not get my order correct either. This meant I had to wait longer to eat my food. The drinking glasses that we were served with our drinks were broken cracked on the bottom; which means one could actually cut their hands on that and this is a major safety issue. I guess this is the result of covid, the standards have gone down the toilet! Check out the pictures that are accompanying this post.