Steak 'n Shake - Grandville

Awful experience. We placed a food order for pickup and received confirmation. However, when we arrived, the doors were closed. We drove around to the pick-up window and explained that we were there to collect our order. We were told that pickup orders should have been placed differently, but we had already paid for our meals. When I asked how they would resolve the issue, they insisted there was no problem. The service was incredibly disappointing. I would never recommend this place.

The staff is rude and dissatisfied, the female work lost her understanding with me when I told her that we would come back to walmart to pick up our order. they started yelling at me, not being rude. I hadn't raised my voice so much. I had to file a credit card dispute to get my order back. these people are unhinged and I would recommend to avoid all costs unless they like their bad burgers with a side crazy.

Steak and shake has gone 1000 downhill... There are no longer servers, nobody takes your order, you don't get greeted when you walk in anymore, there's like 3 people total in the whole place and everything is self serve. The food was mediocre at best and I used to love this place... There's no personalization anymore it's like a robot restaurant now.

Not at all what it use to be. Still good food. Like going to a deserted island. Businesses like this use to add jobs to the area. Being a first job for many people. If they don't want to support the community why would the community support them. BOYCOTT

The food was good, but the ordering system was a hassle. You have to place your order at a kiosk, pick up your own food, and throw away your own trash. Then they still expect a tip? That seems a bit much. Someone asked for salt and was told they needed to order it from the kiosk. Seriously?