Brothers Pizza City Park - Hagerstown

Manager has barred me from deliveries because of my complaints of their mistakes which are many. The manager doesn't want to hear any complaints about their mishaps, which is so ridiculous and down right stupid and very unprofessional and non customeroriented. I would like to request that he be replaced and reported to the BBB. this mentality is not acceptable.

Been ordering from here for a long time. First off.. Let me say. Jackie is wonderful. She does her best to please. With that being said.. I placed an order for 2 pies. They arrived 30 mins past their expected arrival time. They were cold. I brought itup with management who agreed to send me out fresh pizzas. Now as I have to wait for my food. I was told that I must send backthe old cold pizza LOL! So I'm sitting here with cold pizza in front of me starving and now have to wait.. again.. to eat.. Andthey want their cold pizza back LOL. What are they gonna sell it? Throw it away? Seems like should probably just let theslighted customer have some cold pizza for their trouble and inconvenience.. I would rate this lower then 2. But, Jackie is theshining spot of an otherwise standard pizza place. Cold pizza.. warm Soda. I could see if I was trying to take advantage of thesituation. But they were apprised and aware my order was late... Stands to reason it might be cold. So I shouldn't be treatedlike I'm trying to scam them especially as a long time customer who has never complained once... What a disappointment I nowhave to find another pizza spot. BTW. It took them ANOTHER hour to get my remade Pizzas out to me. And they were just warm..Absolutely terrible experience.

This is my favorite local pizza place! I've had has been fantastic. My favorites are the margherita pizza, the quesadillas, the cheese fries, and the fish sandwich, and french fries, which are still crispy even after delivery. You can't go wrong with anything on the menu! And Jackie is always so sweet every time I go in or call, and ask the delivery people are wonderful.

Great experience. Food was perfect and wait staff was very professional and friendly.

I am freaking addicted to this place. Grew up loving Rockys pizza until I moved down the street from Brothers Pizza at City Park and they by far have outdone themselves!