The Elms - Harborough

We have just returned from a fantastic evening at The Elms celebrating our Mums 80th birthday. All of the staff Sharon, Stacey, Steve, Finn and Jo) were friendly and welcoming. We were a large group of 14 and nothing was too much trouble. The food was fantastic. Thank you to Team Elms for helping to make our Mum;s suprise 80th meal so enjoyable.

Delicous food, warm friendly staff, quick service and great value for money with the 30% off. We will be back very soon. Thank you all.

Oh dear, slightly disappointed that I'm having to write this, as we have been going here at least once a week for a good few years, but for the last few months we have found the carvery to be declining immensely. Went last night, as always like to give the benefit of doubt, and places do have off days, but once again the carvery was quite frankly awful, burnt hard roast potatoes barely cooked chunks of carrots, broccoli and cauliflower cheese that was turning to mush,and the usually very nice melt in the mouth Yorkshire puddings were like frisbees, the place was empty, and in the whole hour we were there nobody went up for a carvery, I dread to think how long it had been sat there before I went up for mine, it was barely warm, I did however, for the first time in my life, mention how disappointed I was, I didn't want a refund, as I feel this place needs the custom at the minute, but it really needs to get back to how brilliant it used to be, the other meals my family had were all rather lovely, which makes it difficult to understand how the carvery has gone so downhill, also very understaffed, 2 girls on and they were really lovely and polite. I do hope this place sorts itself out soon, we will continue to return here, but I will stick to the main menu.

We had an excellent experience at the carvery restaurant, with top-notch service from Stacey shining as the star of the show.

We all felt that the restaurant was cold. Not only that, but the food was also cold. Some of the staff are pleasant enough but not all. A couple of them were frankly quite miserable. It also seemed to me that they were short staffed. The carvery is ok but nothing to shout about. The plates are so small that if you have a Yorkshire pudding it occupies a large proportion of the plate. You then witness customers constructing a mash potato mountain which forms the base to “plant” roast potatoes in it amongst other things. The guy that carves the meat should be employed in Astro physics because he can carve meat so incredibly thin that I thought only precision machinery could slice to such tolerances. This resulted in the meat crumbling and him asking “ are you ok with the bits?”. I understand that you can go back to the carvery for more vegetables if you want them. Perhaps people should be reminded of this to avoid items rolling off the plate onto the floor and making the carvery area more of an obstacle course. That however is more of a reflection of some customers.