Indian Moments, Harlow

We placed an order for pick-up at a specific time to ensure the food would be hot, but unfortunately, it was cold when we arrived to collect it. The temperature was so low that we ended up throwing out most of the meal. We are regular customers of this restaurant, but this was the first time we had such a disappointing experience with the food quality.

I went with four adults and two kids to this restaurant. I had driven past it many times on my way to work and always wondered what it was like. I finally decided to try it out and was pleasantly surprised. The interior decor was excellent, the staff were great, and the food was one of the best curries I have ever had. If you're craving curry in Harlow, this is the place to go.

The customer service at this restaurant was fantastic, with all the staff being very friendly. The food was delicious, and the interior decor was also impressive. The bathrooms were equally well-maintained and aesthetically pleasing, making for a great photo opportunity.

Really not a pleasant experience. Head of house had a slight arrogance but the food was very poor. Mixed grill was completely dry and burnt and hard to tell what was prawn,lamb or chicken. So over cooked in fact that the prawns all clumped into one dry strip. My friends curry was cold and my husband Pathia not nice at all very little depth of flavour. Not a nice atmosphere in the near empty restaurant. If we hadn’t been with friends I would have complained and now wished I had as it was shocking. The Bombay potatoes looked like frozen roast potatoes fried off with a bit of spice. Just embarrassing.

Firstly we went to this restaurant based on past very good experience, the food was nothing like the standard it has been in the past. When asked by a partner owner how was the food, I suggested “very average and not what it was” I was met with this response “well mate, that’s up to the chef, there’s nothing I can do, nothing has changed” to which I suggested it has, given our past experience. I was then met with “oh well! what do you want me to do about it” The food was dry and burnt, the king prawns are chopped in to small pieces, of which there were a tiny handle in there. The veg curry was mushy like baby food. Saag aloo like dust, forget ordering that. Given the condition of the meat, it was dry and may have been re cooked. We ate what we could and left a lot of food! When we asked for the bill it was extraordinarily high for this level of food. I suggested this was not acceptable. I was told well thats how much it is. Zero attempt to apologise, understand our opinion or make any offer to improve our opinion. At this point both partners are at the table telling us that we are wrong and everyone else that night was happy (2 other people in a big restaurant at 9pm) the partners then went on to include the other couple in the conversation for their opinion! I mean this really is the worst experience we’ve ever had in any restaurant! We eat out 3 times a week and have had no complaints in a very long time, eating all over the UK. Eventually the other couple suggested a reduction would be a fair resolution to the owner partners. Who were incapable of finding this solution on their own accord. Seriously a very disappointing and terrible experience to go through.. ruined our night out and would suggest it be AVOIDED AT ALL COSTS!