Tropical Smoothie Cafe - Hauppauge

I have been to this restaurant many times before heading to work, and the experience and smoothies have always been great. However, this morning was different. I ordered my smoothie and waited to see how it was made. I noticed a person was working on my order, but there was also a long line of other customers waiting. Suddenly, one of the staff members made a rude comment, saying that watching them work will not make the process faster. I politely responded that I was not trying to rush them, but just observing. The staff member eventually apologized, but her initial behavior was completely uncalled for and unnecessary.

I frequently come across this restaurant as it is conveniently located on my way, however, I have found that they never answer the phone. And if they do, they keep you on hold for a long time. I prefer the Tropical Smoothie in Commack much more.

I am disappointed to have to change my rating from 5 stars to 1. I placed an online order and when I arrived, they were very busy. I was informed of a wait time, which I understood. However, after waiting for 45 minutes, I discovered they did not have the item I ordered in stock. My lunch break was over at this point and I ended up losing money on a $7.00 drink that was not what I had ordered. It seems they need to have at least one adult on shift to prevent these issues.

First this place was great, but I don't know what happened..every time I order online they never send my sauces..today I missed items from my order.if I called to ask. they said they had run out and not replaced my missing items. the eating was also cold smh..please do better guys..They were sooo good in the beginning.

HORRIBLE SERVICE!! Friday march 25th at 1 pm. First the kid behind the counter just looks at me and doesn’t talk then i tell him unm ive been on hold for 15 minutes already and he looks down at the phone and even gets more awkward because i was trying to place my order to pick up. Then he barely speaks up and then he got my food wrong. I was like ok ill eat something different but the. The smoothie came like 20 minutes after and the food another 10 minutes AND THE FOOD WAS WRONG TOO, missing the onions and the chicken!! is just a bunch ok kids with no supervision at all, worst cafe!BAYSHORE has by far the best customer service in the area and the manager is always around checking everything is done appropriately.