Flat Rock Wood Room - Hendersonville

Great BBQ and wood fired pizza. Best BBQ in town. Great outdoor seating and wonderful staff. Everything is worth trying.

We have been to this restaurant in the past and were disappointed to see such a downgrade in both service and food quality. I don’t think it helped that we were a party of 6 which apparently guaranteed a 20% tip. Something we found out after the fact. Our server was frustrated that 2 of our party were out getting a sweatshirt from the car and she had to come back to get our drinks. One of our meals was delivered 20 minutes before the rest of our food. The hamburgers were so cold that the cheese didn’t melt. I understand it’s difficult to hire servers but there was no quality control. Not one person at our table liked their food. Food: 2 Service: 2 Atmosphere: 4

Wouldnt eat there if you paid me too. The guy at the front was so rude. Shame too. Probably good food. Horrible service though. Service: 1

Great Food! Service: Dine in Meal type: Lunch Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Pulled Pork Platter, BBQ, Burger

This is the first time I have ever had a negative comment about a restaurant, but I feel like this needs to be said. Our party of three went to Flat Rock Wood Room in Hendersonville, NC yesterday for lunch. This was our second time here and our last!! My husband ordered the bbq platter which he said was good. My mother ordered the beef brisket sandwich which was dry and she asked for a piece of cornbread which was a tiny end piece and was charged $2.50 for this 2x2 piece. I ordered the Flat Rock Salad which described on their site as loaded with fresh berries, grilled pineapple, walnuts, spring mix greens with apple vinaigrette dressing. The picture on their site also showed this topped with lots of everything and looked delicious. What I received was a platter which was 98% romaine, topped with a tiny amount of canned pineapple tidbits(not grilled), couple sliced strawberries and blueberries and no walnuts $13.99.I asked the server if I could have some walnuts which she did bring. I also mentioned to her that it wasn’t much on this salad, mainly lettuce. She took my salad and manager comes storming out! He said proportions were right. I mentioned that he needed to change description of salad. I told him I felt like a rabbit because mostly lettuce and hardly anything else. He turned around and left. He was very Rude!! He never apologized or asked how to make it right. When server brought our bill, we were having a conversation with her and then another manager comes storming out and he said, “Are you still talking about feeling like a squirrel or rabbit? What’s wrong with it?”My husband replied, “it’s mostly lettuce.”Manager said, “PAY YOUR BILL AND LEAVE!” He turned around and left. He was also very RUDE! We have never been treated so poorly at a restaurant! After we paid, I could see manager standing at window, motioning for server to get in there! We really felt sorry for our server! No one needs to be treated like this! If he treats customers like this, I can imagine how he treats his employees!! Both managers were very rude!!! If I had read previous reviews about how the managers were rude to customers here, we would have gone somewhere else! Hopefully, word will get around. I don’t know how he stays in business if he treats people like this! What goes around, comes around! MY FACEBOOK REVIEW WAS BLOCKED! Service: Dine in Meal type: Lunch Food: 1