Tropical Smoothie Cafe - Hewlett

When I asked to speak with a manager, the woman I spoke to became angry, yelled at me, and demanded that I approach her in a very loud tone. I didn’t engage with her because I felt intimidated, and I really dislike arguing with people who handle my food. Overall, I left feeling very upset about how my order was treated, as if I were not a paying customer. I would not recommend coming here.

I had a very unpleasant experience at this restaurant on January 19, 2024. A very rude customer slammed my food down in front of me, and I believe they can review the security footage to see exactly what happened. This woman was exceptionally disrespectful, and I felt targeted. It seemed like the staff were laughing at my situation, which felt quite discriminatory. The way she treated me was unacceptable. Customer service needs to improve considerably, as the customer should always be treated with respect. After she called out my order, she slammed it in front of me. I urge them to review the camera footage, as this treatment of paying customers is simply unacceptable.

I visited today and unfortunately, the staff member was quite rude. She started laughing at me, which made me feel targeted. It's disappointing because I really love this place and usually come almost every day during my break.

Love this tropical smoothie location mid morning/afternoon shift usually rocks hard as it seems as though they understand complex orders and can provide recommendations on the fly they'll even put a straw INTO your bag for you!Early morning are ONLY good for happy hour $2 off smoothies before 10am daily) if you try to get the $1.99 smoothie deal w/ the purchase of a wrap it seems as though the cashier isn't aware of the right way to process this not a big deal, but management should be made aware so that adequate training can happen. Not that hard to put a straw in the bag.Overall, a great experience.

I walked in here for the first time today and will definitely be coming back!When I walked in, the woman that greeted me was very warm and welcoming (she could've been a supervisor or owner). I told her it was my first time and she helped me with deciding what to order. On top of that she gave me a complimentary smoothie to try! You can't beat that!!I ordered the Island Green smoothie which is delightful! So tasty but also feels like you're doing something good for yourself. I saw her blend in the greens with my own eyes and it didn't taste like veggies at all. The complimentary smoothie was called a Mango Monsoon. Now I'm not sure why this isn't served all year around because it is soooooo delicious. It's soft and creamy if that makes sense. Only thing it was missing was rum!! Just kidding!Onto the Caribbean j chicken wrap. It was fresh and flavorful but definitely didn't taste like any j was in it. That doesn't bother me though now that I know and I would order it again. It was large enough to fill me up.What's also nice it's that you get a side with the wrap which can be chips or fruit. I really appreciated that!!