Altitudes At Skyline Lodge - HIGHLANDS

This could have been a horrible experience turned around by great staff. Special shout out to Trinity for being amazing. First this place is more like a motel so definitely does not justify the price. I checked into a room on level 1 which appeared damp including the sheets. The housekeeping staff was quick to replace the sheets but the room in general had a smell which she couldn’t do anything about. Come Trinity she checked me into a level 2 room which was perfect. All rooms look updated which is a plus. Their Steakhouse is definitely worth a visit great good, great service!

Amazing location and great style. We have stayed at this property 3 summers in a row essentially since they opened (we were literally the first guests in one of their family suites). We keep coming back because of the great location and style/feel of the property we love the courtyard with the lawn games and the vibe and style of the property. We wish there was SOME acknowledgement of our loyalty (even just a welcome back would be nice. We also booked two back to back single night stays (which was less expensive for some reason than a 2 night stay). We made sure to let them know about this before we arrived via phone and then again upon check in. We were assured that it would be noted in our room reservation so we wouldn 't have to check in and then check out. Nonetheless, we got a call with attitude after the first night asking why all of our belongings remained in the room after check out. When we reminded them that we were staying another night they apologized and noted it hadn 't been in the records. Frustrating since we had been assured otherwise and made great efforts to remind everyone AND we have been loyal guests for several years.

The lodge was wonderful. We enjoyed the weather, the lawn area and the restaurant. I have nothing to complain about. We found the location to be perfect to get to the location we were working and to shopping and restaurants in both Highlands and Cashiers.

The check in girl had us lugging our luggage to two different rooms in two different buildings before we got to the correct one. They did help us carry it. Recently redone, they did a good job of keeping the feel of the place. The shower was awful and the second handheld wand that worked well was mounted waist high. Beds very comfortable and they had a nice handheld steamer in the room which we used. Unfortunately, they don’t put the pet friendly rooms in the separate building and our neighbors left their dogs alone in the room evening and morning, and they woke us up earlier than we would have liked. I complained at checkout and got the idea that the rules say not to leave the dogs in the room. It’s away from downtown with nice outdoor areas and views. Would give it another try.

Our room was very lovely and large with a private balcony/porch where we enjoyed afternoon visits. Very well updated baths but in keeping with mid-century feel. We loved every bit of our stay! Downtown Highlands and hiking are just minutes away.