Pizza Hut Express - Holly Springs

We ordered pizza from this place off the app. It's was 45 minutes into waiting for the food to get to our house. Come to find out that the food gets delivered by doordash. I didn't have a problem with that part. After a hour and 20 minutes the pizza arrived at our house. The pizza was cold. I asked the driver what happened and he said that he waiting there for a half hour in line to get our food. I would not recommend this place. Plus when I called about my order the person that I talked to was kinda rude. I can't even give them a 1 star.

My family and I love this location, the employees are sharp and always so generous, I ordered 2 large pizzas and their new pizza melt... perfectly cooked (we love the pan style crust), and never cutting it short on the toppings. Pizza hut is always a classic, we will be returning again very soon!

This is an absolute nightmare location and would be best shut down. I have enjoyed Pizza Hut for a long time until this location became my primary. So far I have had multiple hours long wait times that were different and changed after placing an order, had half my items removed from an online order without noticing (price didn't change much due to that additional delivery fees). And unfortunately, the business is unresponsive. I am on a 20 min-plus hold and still waiting for the business to answer after a redirect to the business to correct yet another order. I have given this particular location a retry every 6 or so months hoping that things get better, but with no luck. At this point the best outcome is the location shutting down and competent business relocates there.

I tried to place an order online. Their system didn't work. so, I called the store and placed an order. Had to wait 30 minutes. when came to get it the order was not there. So I ordered again in the store. asked the person to place the order under my account to get rewards. Got pizza. it was barely covered with toppings... and no rewards.... Will never go back there. This place is dying b/c of the poor service and no employees who care.

What a miserable experience. Ordered for Carryout, got home and some of the order was missing. Tried to call the store several times, was on hold for 5+ minutes each time, then the store hung up before ever answering. Twice. Then, my wife called and got the same result. Twice. The final time, we actually got through and it was an unrelated call center and a person who could only connect us to the local store. You can guess where that went. Nowhere. They offered to send the store a message to call us back, but of course, the store never did. As for the quality of the half of the order we did get, it wasn 't great. The pizza was over cooked and burned. The wings barely had any sauce. And we ordered 3 extra marinara sauce that were all broken and exploded inside the takeout bag, making a bigger mess for us to clean up just to get to our food. And all of this was from a carryout order. Thank God we didn 't order for delivery. Obviously, this store is barely hanging on with name recognition alone. I was not surprised to log in here and see they had such a low rating. Wish I had checked before ordering and gone somewhere else. I hope this review saves you the trouble.