Starbucks - Horseheads

This is hands down the most inclusive and most amazing Starbucks I have ever been too !! They are fast but exact and all the staff are smiling... All-around an amazing experience !!! Thank you to everyone !!! You guys are amazing keep up the good work !!

Eric is incredibly knowledgeable and has a lovely personality. I'm not a big Starbucks person but I'd go back just for the quality of service.

I drive out of my way to come here. Once the closed the store mid-day without any explanation. Never have anything in stock. Today no large cups, no oat milk, no white chocolate. Every time I come I don?t even get to order a drink. Just a waste of a drive

I grew up in Horseheads and remember hanging out in Barnes Noble after school because it was literally the only Starbucks-affiliated cafe in town. So needless to say, when this Starbucks opened up I was thrilled. However, it has been an abject disappointment. I don't live in the area anymore but it seems whenever I'm home and pop in there is an issue. Today there was a paper sign on the door stating they were closing at 4pm. Fine I get it things happen, except this is probably the 5th time in the past two years I've stumbled upon a piece of paper with sudden change in their hours taped to the door. The handful of times I've been here there's never been pastries in the pastry case. On several occasions they've been out of key ingredients, like vanilla. This is the closest Starbucks for miles. Students drive from LECOM and CCC just to come here. If I were them and spent gas to go to a closed Starbucks I would be livid. I'm not sure who needs to fix this...corporate? The district manager? The store manager? Whoever it is, someone needs to do something. I'm a former Starbucks partner myself and have been a barista at a number of other cafes around the country. This is by far the worst Starbucks I've ever been to and I really feel for the kids working behind the counter....

This Starbucks is beautiful inside, and the staff are friendly, but so help me if they?re not the slowest Starbucks in the country. We came in at 7pm on a Friday, and ordered two hot holiday coffees. They were moderately busy, no long drive through line outside, and maybe 10-15 customers in the store (about half of which were waiting on drinks). They appeared to be decently staffed too, with no less than 5 employees behind the counter, another who went on break, and possibly a manager doing an interview in the customer seating area. We were behind 1 person who ordered about 5 cold drinks, but somehow, it took over 20 minutes from order to Venti Caramel Brûlée Latte. The drinks only seemed to start coming after the solo barista called for help about 15 minutes into our wait. Why it took so long to call for help, or to bail the guy out, I?ll never know, but it wasn?t a great experience. Worst of all, not even an apology about the wait when getting the drinks. The drinks were at least made correctly, but in the middle of an 8 hour drive, adding 20 minutes for coffee wasn?t really my expected outcome from visiting a Starbucks. If you?re in a rush, this appears to not be the place to go expecting fast service (as many other reviewers have pointed out).