Sonic Drive-in - Hueytown

I only needed a lemonade, and I didn't have to wait for it. Her lemonade is delicious! I forgot that they keep the ice in, but that's okay because the lemonade is so cold that removing the ice isn't really an issue. Plus, it gives you more to drink. Thank you for this great experience at your restaurant!

The sandwiches were lukewarm after we waited for over 30 minutes. The fries and other sides were cold, so we returned them for fresh ones. Instead, they served us overcooked fries that were hard as bricks. I don’t plan on visiting this Sonic anytime soon. Additionally, my wife’s sandwich was incorrect. After waiting for so long without any updates, we decided to leave. The staff did not communicate well, and I observed cashiers leaving to smoke in their cars without washing their hands when they returned.

Once I got to the window, another person, whom I suspected was the manager, told me that it wasn't going through in their system. After some debate, he convinced me that they would try running my card again. At that point, I pointed out that there were now two pending charges on my account. I sensed something was amiss, but both employees reassured me that one of the pending charges would eventually disappear. Clearly, they should consider careers at the bank. Ultimately, both charges went through, and I ended up being billed twice for the same order. This is incredibly frustrating. I urge you to ensure that your card readers function properly and that your staff is adequately trained to handle such situations.

This is my first star? Post? I am very disappointed about this place, maybe they were short or what, but tonight was just atrocious!!! My husband and I knew Fridays were the busiest, but ugh!!!!! We just wanted milkshakes and instead of going through the drive we moved into the park and order our food? lo and behold, this young lady came up as if she didn't want to serve us ..can she was tired?.can't? either so she would have tried to be a little more professional instead of being a hood rat!!! At first she said she couldn't hear us, she came out with a funny attitude, got our orders and LEFT?. We waited long before we decided to go easy!!! Come on Sonic!!! Really?? We will not return soon!! We're going to another area with people, class, kind and clock?? Thank you, but no thanks!!!!

Not busy at all, one car parked under awning 3 behind us to order. After sitting at speaker for at least 10 minutes with NO attention whatsoever we decided to pull up to window being that we didn't want anything cooked still no service. Sat there for 15 minutes noticing that employees took the orders of the cars behind us...totally ignoring us as we made multiple attempts to get their attention. So very disappointing of this Sonic to behave and treat us as if we were invisible and our money was worthless. This will not happen again and how I know it won't is because I will not bother them with my money. I will go elsewhere. Had such a high opinion of this establishment in the past!!