Green Frog Coffee Grill - Jackson

First of all I would like to start off by saying I can not imagine being a restaurant owner in this day and time with staff shortages, food cost, supply issues.I went through the drive thru this morning to order some breakfast. I noticed there was a sign on the menu board that said there will be a increase of 5-10% on all items due to a supply/food cost increase. I was totally okay with paying an increase knowing that the owner has to pass his increase on to the customer so I continued with my order. I ordered two sausage rolls that were on the menu board for $1.60 each. I expected with the increase and tax for my total to be under $4 however she said my total was $5.76. When I got to the window I asked the girl to check my order to make sure it was correct, which it was. When I said her about the charges she just stated our prices went up I told her I saw that they went up 5-10% but what she was charging me was more than double (60% increase). She just shrugged her shoulders and stepped back.Again, I don't mind paying more for an item especially if that means keeping the quality to standard. Unfortunately, that was not the case.. My sausage rolls were not editable. The bread was extremely dry and the sausage was burnt. I feel like was kept under the warmer too long the day before and just reheated the next day. Needless to say I was not satisfied with my visit this morning.

We were passing through Jackson, TN, on a family vacation/xmas get-away. We decided to avoid the Starbucks in Jackson, choosing to stop at Green Frog instead.I was impressed. The young lady behind the counter was polite and enthusiastic to take our order--not just our money. We all received what we wanted and very quickly.While there I noticed the establishment was extremely clean, but the smell was not overpowering the coffee brewing and the sweets behind the counter. The restrooms were clean and safe even for changing a child.All in all it was a very positive experience and enjoyable. We felt invited to stay and never rushed out the door by the staff. I will definitely be going back to visit this beverage franchise location.By the way, the coffee, in my humble opinion, is more flavorful than that other company's product.

Prices for breakfast items were not accurate. Charged more than what their sign said. On the positive side drive through wasn't as slow as it has been..

Courteous staff. Welcoming atmosphere.Clean facility. Accommodating with spacious fireplace room to reserve for larger groups.Menu favorites include their strawberry yogurt parfait and Timmy’s Taco Soup.

I can't get enough of the Nashville Hot Biscuit at this restaurant! The Fruit Tea is consistently amazing and I've tried every flavor of their muffins, all of which are delicious. I've only dined at the South location during breakfast hours, but I have never been let down by the food, service, or cleanliness.