Firehouse Subs Penman Rd

The Sub is amazing! I love it so much! But the cashier wasn't in a good day.

Firehouse Subs never disappoint me. They 're delicious, always. And I rarely write reviews, but today I HAD to. I had the BEST experience simply picking up my sub all because of the man behind the counter...I believe his name is Chris R. I placed an order over the phone for pick-up and when I got there (early) the sub was ready to go. Chris looked at me, made eye contact and asked me how my day was going, in the most genuine way. I guess I am used to having little interaction and just being cashed out quickly But Chris was just so nice, polite and still quick with my order. His positive attitude made me smile! When I was leaving he said Have a great day, Ashley which to me is huge. He called me by name. I just loved it, it was personal and nice and I left thinking That guy is awesome and this Firehouse is awesome. I just had to say something. Chris R, keep being you because you were a complete pleasure to talk to today. You made me whole day great and we met for less than 5 minutes. The managers of that Firehouse are lucky to have you, it gives that store the extra spark it needs for me to want to go back to that location again and again.

They are fantastic and truly came to the rescue when I needed it most! Plus, the sandwiches were delicious.

Soo good! The staff was very helpful, thanks for making my first time great! The sandwich was delicious!

Well, folks. First, the good news: the staff was courteous, the food was great. Now, the bad news: the tables were FILTHY. Period. I finally found perhaps the only clean table in the establishment and did enjoy my meal. After I finished my meal. I visited the men's room. There was no cover on the toilet paper rolls someone, apparently, had ripped it off. Sitting on the toilet seat, the toilet wobbled side to side. It definitely needs some work. That's why I'm giving it only three stars. With a little Improvement in cleanliness and some maintenance in the men's restroom I would gladly give it five stars which I know they are capable of earnin, as I eaten at other Firehouse Subs and have been very pleased.