Kt Pho Asian - Jacksonville

I initially gave this place a 1 star review when they first opened, but after revisiting I think it necessary to update my review. They were evidently just trying to figure things out when I first went, because now their food is top-notch. Their hot sour and egg drop soups are the best in Calhoun County and the service it wonderful. 10/10 recommend!

Completely disgusting. Incompetent ‘management’ with no desire to resolve the error. We are new to the area and we’re enjoying ice cream nearby at Scoop DeJour (which was amazing) and thought it would be good to get acquainted with this restaurant on the square. Huge mistake. We wouldn’t recommend to a dog.. We ordered take out and picked up in the drive through window they offer. They were pleasant at pickup but notified us they didn’t have enough tea to make our paid for and ordered Thai tea so they made us two partial teas. I let thay slide. End of night. Not the biggest deal but weird. When we got home we saw a huge black fly pressed into the crack of the container the Pad Thai that we ordered was in and didn’t even open or eat anything we ordered. They had already closed for the evening and we saw they were closed next day. I called the following Monday and left my info. It has been two weeks with no follow up. So I called back today and as I was explaining the woman who was talking over me hung up on me. I called back and another one answered. Once explaining her debate was that I didn’t take a picture. Zero accountability or desire to resolve. She continued to compare my lack of evidence by not having taken a picture as the issue to the point where she asked me to leave a poor review. This is completely bananas to me. She also said she has no access to their system to identify my purchase. She compared repeatedly while talking over me that if a person through out a shirt and tried to return it it would be illogical as if I was to hold food for two weeks from such an unsanitary environment. As a business owner, knowing that there is such little effort to solve for the customer and debate the validity of a claim of an insect being in their food which she acknowledged happens from time to time, is going to drive this business to the ground. The money wasn’t really the concern so much as making it right. I will certainly spread the word beyond this platform but I hope everyone reads this before bothering with this dive.

Steamed dumplings are great, and my husband says the crab Rangoon is the best he's ever had. Our kids even like other food, one for chicken and fries with ranch and the other got lo meain noodles with egg drop soup and a side of steamed rice (it wasn't an option as a normal side).

I'm new to the area and really wanted some authentic pho. I should've known better, a decent restaurant doesn't serve food from 3 different countries. Vietnam, Thai, and Chinese. The pho wasn't authentic, the noodles were wrong, the meat was the same they used in their Chinese takeout, and the herbs typically served with pho were very little. I took 2 bites and couldn't eat anymore. Truthfully, the instant pho you buy at Publix tastes better. Crab Rangoons were just cream cheese, and the oil used to fry them was dirty, and it affected the flavor significantly.The server was really sweet and apologized about the food being lousy. She said she loved it, but I doubt she ever had real pho.Wouldn't come back, I feel sorry for the people who think this is real cooking. Service was great, but the food was terrible.

Being from Atlanta I haven’t had the best Asian food experiences in Jacksonville. This place is A1 excellent food. Fresh and flavorful, I had the Hunan chicken comparable to the best I’ve had in Atlanta. I’m so happy I found this spot!!! And the waitress was so nice.