Starbucks - Jefferson

This has to be the worst Starbucks on the planet. The workers are always scrambling and no one seems to be in charge. They advertise on the app they close at 8pm but they really close at 7pm or whenever they feel like shutting down. Today I ordered a cup of coffee and the barista was going to make me a pour over with out even asking me ? I hate pourovers!!!!! So I told them I would just take whatever is brewed. They gave me a cup of coffee but it was so bitter I couldn?t drink it. I told them and the girl said, ?that?s the way we make it,? I asked for my money back and left. They should use this Starbucks as training for what not to do on the job. It?s a nightmare.

I always come here but there normally supper kind but the last time I went the lady got my drink wrong and the girl next to her was like omg she doe's not even have a pic of it and was huffing and puffing like girl chilll out I was being mean bc she was but whatever And then the other girl made it correctly finally

The staff were playing around and taking pictures of themselves, but that wasn't the worst part. The problem was that I paid for a cup of coffee (a mocha) and it didn't even taste like coffee, it straignt up tasted just like pure chocolate.

We have only been to this location 2 times and both times they were out of pretty much everything. On Friday evening, my son was excited to use his gift card but we quickly found out they were unable to make any of them. All they had to offer were fruity drinks and hot chocolate. He reluctantly decided he would take a hot chocolate so the trip wasn't completely wasted. The employee told us that a truck with supplies was expected later that night. We decided to get up early Saturday so he could AGAIN try to get the coffee he wanted only to be told they were still out of all the supplies and AGAIN my child was disappointed. This child was excited all day Friday to get his first coffee and both times left sad. I understand his feelings are not important to your company, but seeing your child so disappointed is maddening to a mom. The employees were wonderful but the manager and this company need to step up and DO THEIR JOB. This place is always full and we've never stopped yet the only 2 times we have, this is what we've encountered, WOW!

I go with my mom but I'm not a big fan of Starbucks. They have pretty good sweets.