The Krystal Company - Johnson City

Our Krystal's were bland. We ordered original (onion,mustard, and pickles) Krystal's and there were no pickles, too many onions, and you could barely taste the mustard.

For the manager: FYI-Your employees work Thursday night 6/30/22 chatting with a friend/friend on the speaker in the drive thru and on the pick-up window while other customers wait on the speaker. And they should wait 10 minutes later. 20 minutes later than they go (together with two other cars during this time and probably others) he still sees chatting with the same driver at the window. PAYMENT OF an employee who loses customers and sales at the same time.... especially if at least one of them will not be back, it is not a profit for you financially and should not be a profit for him financially (and socially). I will not be back because someone who shows zero respect and responsibility for business and customers cannot be familiar with my food. Just thought you might fix a bad setting choice. If not, and you want to pay a salary while not earning money and losing business (permanent) because of the lack of work ethics, that is your business. It won't affect me again. From one manager to another... I would certainly want to know.

Been sitting in drive through 15mins still sitting here. line has not moved not even one car. Didn't know I'd have to wait for them to hire a whole crew.... maybe by July 4th I'll be at window... what is taking this long....? Usually good service. Not the case today. Do better. Please Edit. 10 more mins still no progress left without food and a lot less gas. No longer worth stopping at. Go anywhere else people

The cook and counter employee were very sweet. They were the only two working and did everything to get the order in a timely manner. Be nice to your food service worker, they are all working under staffed and under paid.

I went in to get carry-out, because the drive through was busy. While placing my order, I noticed that the counter was a little sticky. While waiting for my order, I saw that there were a couple dozen fries on the floor in front of the fryer, and the workers were just walking on them. One even deliberately kicked some under the fryer. The food was good, but I'm not sure I'd go back to this location due sanitation concerns.