Cajun Boil - Joliet

The experience was overall negative. The service was poor, with the waitress appearing annoyed whenever we needed something. When it came time to pay, there was confusion over the bill and we were told to calculate costs individually and pay a 25% tip. The manager was rude and even called security to our table. We eventually paid the bill with a zero tip, but later found out we were still charged for the tip on our credit card statement. I suggest trying Long John Silver's for better food and service.

Our experience at this restaurant was disappointing. Despite the great chefs, the service was abysmal. Our waitress neglected to provide utensils and napkins, and disappeared to use her phone instead of checking on us. We had to eat with our hands and could not get any more drinks. To make matters worse, they added a 15% pay fee automatically, which did not incentivize better service. Customers are then prompted to add even more tip on top of this fee, potentially leading to overcharging. We had to carefully review our bill to ensure we were not overpaid. I will be monitoring my credit card statement to ensure I was not charged extra. I will not be returning to this restaurant until the service improves.

I recently visited a restaurant in Joliet that charged me a 15% service fee and ended up overcharging me. Make sure to hold onto receipts and review credit card statements carefully. I was charged $115 on my credit card for a bill that should have been $102. This establishment is engaging in dishonest practices and should be reported to the Better Business Bureau if you have a similar experience. Spread the word to warn others about this thievery.

This is honestly the worse service I ever had. I don't know how they allow their staff to treat people like this. We came into the restaurant about 45 minutes until closing time. The host sat us. Our server came over to us and told us that the cooks did not feel like cooking so we had to order to go and leave. We called the manager. Jackie was so professional and very apologetic for her staff. She was not here at the time, but she drove to the restaurant to fix the situation. Server josh was also amazing. They will do great with a better team behind them. The lack of professionalism from everyone else was disgusting.. this place is lucky to have them. Hopefully with some better training this place will be a great. Right now, I do not recommend it!!!! Go to a different location.

When you sit down to eat here after ordering and before touching your food you are now supposed to ask for the check/bill now. So I came here for the first time this Sunday, was eager to check them out. I was told I could sit at the bar or sit at a table/booth only if I waited to be seated so I did just that and again I understood the wait since because of staff shortage everywhere it is expected. I waited patiently a good 20 min or so. Finally when I get sitted I explained it was our first time there and didn't know how to order other than knowing that I wanted a shrimp boil bag. I proceeded to tell the girl I wanted a the $30 because I wanted the snow crab, shrimp and lobster. She explained lobster was not an option on there we would have to order it separately because it cost more. I told her that was fine and understood and told her than we only one two items and we will pay the lobster separately. I asked if the bag came with corn, potato etc and she said we would have to pay for it separately so, I said okay and ordered noodles, corn and potato separately. When we go to pay she charged us for $30 meal each which contained double items (it should have been $20each). I'm not stupid, but we legitimately did not notice the amount of food in there aside from the three corns and 3 potatoes (which we paid for). My husband and I were just carrying on with our conversation to notice the extra shrimp in there and again also did not realize this until we got the check/bill. When I argued this they apparently couldn't do anything because we had eaten the food. We clearly had to-go bags on our table, so no we could not finish or eat all the food Any who, despite this event the food was NOT good. The potatoes and corn were over cooked and the seasoning was too sweet despite asking for their house seasoning medium, and their mango lemonade was very watered down. NEVER EVER GOING THERE AGAIN! even if they would had refunded me $20 from the $180 dollar check we got.