Einstein Bros. Bagels - Keller

Messed up my order and the thinnest amount of cream cheese I’ve ever seen, I added more when I got home!!

Normally I try to leave some sort of positive note on reviews even when I get crumby service but I have nothing good to say about this location. My husband and I both ordered breakfast sandwiches that were straight off the menu so you would think they wouldn't mess up our bagel 4 TIMES! The manager was very rude about having to remake the sandwich and gave my husband major attitude for HER mess up. Then their ice machine was out of ice and when another customer politely let them know the girl at the counter rolled her eyes and said yeah we know then didn't even offer to fill the woman's cup for her. This place has HORRIBLE customer service in management, is wasn't clean, and apparently they can't read their own menu to make a sandwich. VERY DISAPPOINTED and will not be coming back to this location.

Great!!Very quick and they even individually wrapped the sugar bagels so they wouldn't get on any others!

When the lady manager is present then is ok. But when she is not here, people are just incompetent or lazy. I come here a lot and almost either I had issue with my order or I saw other customers had issues. Or the people work here just chatting away. I guess labor shortages in Keller so nothing they can do about it.

Great experience all around at this location! Bagels were great! Customer service was awesome!