Sonic Drive-in - Kent

Where was everyone tonight? The lights were on, screens were running, neon signs were glowing, and the call buttons were working. One lady even mentioned that she placed a mobile order. But when we looked inside at 9:40 PM, it was completely empty. At the very least, you could’ve put up a closed sign or made it look like you were not open. Anything would have been better than wasting our time like this.

I placed a drive-thru order for four people after discovering that the drive-up booths were closed. The person at the microphone seemed impatient to get through our order, even though we had quite a few choices to make, especially since two of the meals were kids' meals and we all ordered flavored slushies. When we got to the window and received our food, we noticed we were missing some tater tots and had to wait for a fresh batch to be cooked. My burger and tots were quite good, but my wife's chicken fingers were not great at all, and the fries were either undercooked or mushy from sitting out too long. The kids didn't enjoy the hot dogs, which is surprising since they usually love them. Overall, we spent $41 on a pretty mediocre experience. Next time, we might just stick to drinks and dessert.

We waited over 40 minutes for our food, which was understandable since we ordered quite a bit. However, when our meals finally arrived, they were lukewarm! My father attempted to return the food to the staff, mentioning that it wasn't warm enough, but the server insisted we keep it. We had ordered five burgers, some chicken, and five drinks, but everything was crammed into one bag, and we only received four drinks. Overall, we paid $50 for this experience.

Terrible customer service. Arrived just after 9:00 pulled into a drive up spot. They let me sit there for 15 minutes after I pushed the order button waiting for someone to take my order only to finally have someone come on the intercom and say we are sorry but we are only taking drive through orders at this time.

It was our first time stopping by this place, made out order , jalapeno poppers, popcorn chicken and a shake. A 10min wait for our food just to tell us no APPLEPAY. What kind business now on day aint up to date!Came back after 2min for a debit card which dont live far away. Asked for the lady for our food which food cold already. For sure not coming back